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    cant collect email in outlook 2007

    This is a discussion on cant collect email in outlook 2007 within the Sky Broadband help forums, part of the Sky Broadband help and support category; funny thing is they're taken from the Sky website!!!...

    1. #11
      IWasNotTheEnemy's Avatar
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      Re: cant collect email in outlook 2007

      funny thing is they're taken from the Sky website!!!
      -------------------------------------------



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    3. #12
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      Re: cant collect email in outlook 2007

      Quote Originally Posted by IAmNotTheEnemy View Post
      i take it you're on the google email system, so follow these instructions...

      1. Log in to your Sky Email account.
      2. Click Settings at the top of any Sky Email page.
      3. Click Forwarding and POP in the orange Mail Settings box.
      4. Select Enable POP For All Mail or Enable POP For Mail That Arrives From Now On.
      5. Choose the action you'd like your Sky Email messages to take after they are accessed with POP.
      6. Configure your POP client* and click Save Changes.

      To configure Outlook, do the following...

      1. Enable POP in your Sky Email account (see above).
      2. Open Outlook 2003 (in your case, 2007).
      3. Click the Tools menu, and select E-mail Accounts...
      4. Select Add A New E-mail Account, and click Next.
      5. Choose POP3 as your server type by clicking the radio button, and click Next.
      6. Fill in all necessary fields to include the following information:
      User Information:
      - Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
      - Email Address: Enter your full Sky Email address (username@sky.com)
      Server Information:
      - Incoming mail server (POP3): pop.tools.sky.com
      - Outgoing mail server (SMTP): smtp.tools.sky.com
      Login Information:
      - User Name: Enter your Sky Email username (including @sky.com)
      - Password: Enter your Sky Email password
      7. Click More Settings... and then click the Outgoing Server tab.
      8. Check the box next to My Outgoing Server (SMTP) Requires Authentication and select Use Same Settings As My Incoming Mail Server.
      9. Click the Advanced tab, and check the box next to This Server Requires An Encrypted Connection (SSL) under Incoming Server (POP3).
      10. Check the box next to This Server Requires An Encrypted Connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
      11. Click OK.
      12. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', and click Close.
      13. Click Next, and then click Finish.
      If debra999 has (as it sounds) the same problem as I do then you cannot change any email settings - sure enough the page displays but none of the tabs are reactive so although your advice is noteworthy, it cannot be acted upon.
      No signature as no humour allowed by moderators!

    4. #13
      debra999's Avatar
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      Re: cant collect email in outlook 2007

      email is all working fine through outlook now. Thanks for your help

    5. #14
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      Re: cant collect email in outlook 2007

      yes, the settings are from the sky website smart alec!! its not the settings i had issues with, its the info on how to adjust the settings in sky email accounts.

    6. #15
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      Re: cant collect email in outlook 2007

      Hi i have followed everything including updates for 2007, still can not send email, only receieve in outlook, any clues please

    7. #16
      mikeyBurns's Avatar
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      Re: cant collect email in outlook 2007

      Quote Originally Posted by IAmNotTheEnemy View Post
      i take it you're on the google email system, so follow these instructions...

      1. Log in to your Sky Email account.
      2. Click Settings at the top of any Sky Email page.
      3. Click Forwarding and POP in the orange Mail Settings box.
      4. Select Enable POP For All Mail or Enable POP For Mail That Arrives From Now On.
      5. Choose the action you'd like your Sky Email messages to take after they are accessed with POP.
      6. Configure your POP client* and click Save Changes.

      To configure Outlook, do the following...

      1. Enable POP in your Sky Email account (see above).
      2. Open Outlook 2003 (in your case, 2007).
      3. Click the Tools menu, and select E-mail Accounts...
      4. Select Add A New E-mail Account, and click Next.
      5. Choose POP3 as your server type by clicking the radio button, and click Next.
      6. Fill in all necessary fields to include the following information:
      User Information:
      - Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
      - Email Address: Enter your full Sky Email address (username@sky.com)
      Server Information:
      - Incoming mail server (POP3): pop.tools.sky.com
      - Outgoing mail server (SMTP): smtp.tools.sky.com
      Login Information:
      - User Name: Enter your Sky Email username (including @sky.com)
      - Password: Enter your Sky Email password
      7. Click More Settings... and then click the Outgoing Server tab.
      8. Check the box next to My Outgoing Server (SMTP) Requires Authentication and select Use Same Settings As My Incoming Mail Server.
      9. Click the Advanced tab, and check the box next to This Server Requires An Encrypted Connection (SSL) under Incoming Server (POP3).
      10. Check the box next to This Server Requires An Encrypted Connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
      11. Click OK.
      12. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', and click Close.
      13. Click Next, and then click Finish.
      high i have followed this and still can not send mail from outlook 2007 can rx just not send, any clues????

    8. #17
      KILL BILL's Avatar
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      Re: cant collect email in outlook 2007

      i have set up pop forwarding to my outlook client but they dont get forwarded from google to outlook

      this is what i have on the google mail settings page

      POP Download:
      Learn more 1. Status: POP is enabled for all mail that has arrived since 8:54 am Enable POP for all mail (even mail that's already been downloaded)
      Enable POP only for mail that arrives from now on
      Disable POP


      2. When messages are accessed with POP keep Sky's copy in the Inboxarchive Sky's copydelete Sky's copy
      3. Configure your email client (e.g. Outlook, Eudora, Netscape Mail)
      Configuration instructions

    9. #18
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      Re: cant collect email in outlook 2007

      Quote Originally Posted by KILL BILL View Post
      i have set up pop forwarding to my outlook client but they dont get forwarded from google to outlook

      this is what i have on the google mail settings page

      POP Download:
      Learn more 1. Status: POP is enabled for all mail that has arrived since 8:54 am Enable POP for all mail (even mail that's already been downloaded)
      Enable POP only for mail that arrives from now on
      Disable POP


      2. When messages are accessed with POP keep Sky's copy in the Inboxarchive Sky's copydelete Sky's copy
      3. Configure your email client (e.g. Outlook, Eudora, Netscape Mail)
      Configuration instructions

      I have just created a video tutorial showing you everything you need to do in order to use outlook2007 with sky email.

      Simply click one of the links in my sig (tutorials area or blog) and then click on the tutorial on how to configure outlook2007.

      This shows you everything step by step in a video on how to configure everything.

      Dont forget to rate it
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


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    10. #19
      KILL BILL's Avatar
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      Re: cant collect email in outlook 2007

      i have sent up the settings in thge outlook and the sky correctly

      for instance when i send myself an email it arrives at the webpotal email but not at the client outlook side.

    11. #20
      IWasNotTheEnemy's Avatar
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      Re: cant collect email in outlook 2007

      thats cause you can't send yourself a test email...send it from another address...
      -------------------------------------------



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