Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 5 123 ... LastLast
    Results 1 to 10 of 46

    Slow Connection Speed

    This is a discussion on Slow Connection Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've recently installed Sky Broadband, 8mbps service. Problem is, I'm getting really slow download rates. A check of online speed ...

    1. #1
      danhackley's Avatar
      danhackley is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Location
      Glasgow, Scotland
      Posts
      24
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Slow Connection Speed

      I've recently installed Sky Broadband, 8mbps service. Problem is, I'm getting really slow download rates.

      A check of online speed testing sites (e.g. Speedtest.net - The Global Broadband Speed Test) gives average download rates of 374 kb/sec. Shouldn't it be at least 3000 kb/sec ? Newsgroup download speeds average around 60 kb/sec.

      I'm connecting via a Windows Vista PC, connected to the Sky Netgear router via a wireless connection. A look at the router settings page shows the modem connected at 8096 kbps.

      There's not any programs hogging download rates (I checked Netstat) and there are no other computers connected, just me. I've tried all the stuff Sky Customer Support tell you on the phone, e.g. resetting the router, restarting the computer, etc etc.

      Any help would be greatly appreciated !!


    2. Advertisement
    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Slow Connection Speed

      your problem is prob the wireless, there are a few things that may improve it (moving router/adjusting arial/ect) but wireless seems to be a problem with the netgear router.

      try a test using a wired connection and see what diff it makes, if stll slow post your detailed stats

    4. #3
      danhackley's Avatar
      danhackley is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Location
      Glasgow, Scotland
      Posts
      24
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      I've tried connecting a laptop via an ethernet cable, but same problem - don't think it's the wireless. Any tests I could do to confirm it's not the wireless connection ?

    5. #4
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Slow Connection Speed

      could you leave wired and post your detailed stats (see links in my sig)

      also have you tried any other speed test sites

      Namesco BroadbandMax ADSL Broadband Bandwidth speedtest | Test your ADSL Broadband connection speed

    6. #5
      danhackley's Avatar
      danhackley is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Location
      Glasgow, Scotland
      Posts
      24
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      Yes I've tried a number of different internet speed test sites and they're all similar. Is it possible to find out what the data transfer rate is between the router and my PC ?

      My stats:

      System Up Time 15:36:04
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 35445 34210 0 352 480 15:07:45
      LAN 10M/100M 2694 2 0 14 0 15:36:01
      WLAN 11M/54M 2983 2470 0 9969 2933 00:04:31


      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 416 kbps
      Line Attenuation 14.0 db 11.0 db
      Noise Margin 13.6 db 14.0 db

      Router Status

      Account Name
      Firmware Version V1.02.28

      ADSL Port
      MAC Address 00:1B:2F:95:F2:23
      IP Address removed
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 82.108.11.8
      Domain Name Server 90.207.238.97
      87.86.189.16

      LAN Port
      MAC Address 00:1B:2F:95:F2:22
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0

      Modem
      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 8096 kbps
      UpStream Connection Speed 416 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY35504
      Region Europe
      Channel 2
      Wireless AP Enabled
      Broadcast Name Enabled
      Last edited by NewsreadeR; 27-10-07 at 08:56 PM.

    7. #6
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Slow Connection Speed

      Yes I've tried a number of different internet speed test sites and they're all similar. Is it possible to find out what the data transfer rate is between the router and my PC ?
      I'm not sure,

      just going back a step, your PC is wirless (Vista) and you then connected wired to a Laptop, is the lap top XP ?

    8. #7
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Slow Connection Speed

      Mognut’s Utility
      Go to the utility web site: Sky Netgear DG834GT utility version 0.4.
      Click the “Get” detailed modem stats button and click “OK”.
      Enter the router login user name and password.
      At the next screen, click the back button on your browser.
      Click the “Download” netgear.cfg button.
      What you do next depends on your operating system. On Windows XP, click the “Save” button to save the file to your hard disk. (If you click “Open”, you may find that the file association is one that doesn’t handle carriage returns the same way as the router, hence the reason for saying “Save”.)
      Open the file in WordPad (not notepad).

    9. #8
      danhackley's Avatar
      danhackley is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Location
      Glasgow, Scotland
      Posts
      24
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow Connection Speed

      Thanks richone54 - followed your instructions and below is the file from that. The laptop runs WinXP. It would connect via the ethernet cable but download speeds were similarly slow. Also, it seemed to disconnect occasionally whilst using the laptop, requiring reset of laptop & modem to reconnect.

      One other point which may/may not be relevant; the driver which Vista is using for the wireless card is "Marvell Libertas 802.11b/g Wireless LAN Client Adapter". It used this automatically when I installed the wireless card a few weeks ago. The card however is of a different make. Don't know if this means anything. Anyway -

      netgear.cfg:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.1 14.0
      Attn(dB): 14.0 11.0
      Pwr(dBm): 19.8 0.8
      Max(Kbps): 10400 1248
      Rate (Kbps): 8096 416
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 14
      M: 1 16
      T: 1 1
      R: 12 16
      S: 1.0470 17.0666
      L: 2040 120
      D: 64 8
      Counters
      SF: 4601830 4601828
      SFErr: 0 0
      RS: 625848926 19557769
      RSCorr: 41 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1493780141 0
      Data Cells: 2188299 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 23 0
      Total time = 21 hours 44 min 27 sec
      SF = 4601830
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 21 hours 44 min 27 sec
      SF = 4601830
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 14 min 27 sec
      SF = 50990
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      Thanks.
      Last edited by danhackley; 27-10-07 at 05:47 PM.

    10. #9
      eyemdee's Avatar
      eyemdee is offline Sky User Member
      Exchange: EMMNSFI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      May 2007
      Posts
      716
      Thanks
      4
      Thanked 1 Time in 1 Post

      Re: Slow Connection Speed

      ^^^ Those stats look perfect and you should be getting up to 8Mbps download speed.

      I still think that your wireless is the issue. When you connected the ethernet cable did you disable the wireless card and reboot the PC to allow it to collect its IP address from the wired network card? If not, then I think you would still be using wireless even with the cable connected.

      Try disabling the wireless access in the router (the LED will go off) then boot up the PC with the ethernet cable connected.

    11. #10
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Slow Connection Speed

      --------------------------------------------------------------------------------

      Thanks richone54 - followed your instructions and below is the file from that. The laptop runs WinXP. It would connect via the ethernet cable but download speeds were similarly slow. Also, it seemed to disconnect occasionally whilst using the laptop, requiring reset of laptop & modem to reconnect.

      One other point which may/may not be relevant; the driver which Vista is using for the wireless card is "Marvell Libertas 802.11b/g Wireless LAN Client Adapter". It used this automatically when I installed the wireless card a few weeks ago. The card however is of a different make. Don't know if this means anything. Anyway -
      Hi dan, i only know few things about wireless, so if i may leave that to someone more knowing.
      reason i was checking if laptop was Xp or vista is because vista configures conection better for broadband (what i mean is with vista & wired you do not need to check and TCP settings) Xp does not do this so well, there is a programe on skyuser somewhere called TCP Optimizer, if you can find and run this on your laptop, then do another wired speedtest on the laptop i'm sure you will see an increase (at least on on the laptop)

      P.S your detailed stats look fantastic

     

     
    Page 1 of 5 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION