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    Please help me !!! Pleaseeee !!connection problems

    This is a discussion on Please help me !!! Pleaseeee !!connection problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Please Please please, I know very little about computers so please be gentle !! I am having problems connecting to ...

    1. #1
      poppet69's Avatar
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      Please help me !!! Pleaseeee !!connection problems

      Please Please please, I know very little about computers so please be gentle !!

      I am having problems connecting to broadband with sky , just wont connect to any pages ......................................now this is the crazy thing you may not believe but will to bbc.co.uk !!!!!!!!!!!! Howwwwwwwww , driving me mad cant pay bills online, cant do project work as info on net.
      Got my friends laptop round and neither could he connect wireless to all site accept bbc.co.uk.....crazy I know ...........Im begging you please help...tried calling sky and 6 times they have told me to do the same old stuff that has not worked.
      any help at all would be great

      poppet


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    3. #2
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      Re: Please help me !!! Pleaseeee !!connection problems

      Could you just go over what you have been told, and what you have done so far ?

    4. #3
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      Re: Please help me !!! Pleaseeee !!connection problems

      Cant rememmber all that I have done, also been on phone to netgear and they have gone through everything and they could not help either
      changed username and password, sky checked all they could but they ask questions that a screen tells them to, ask them anything other than what is on there screen they cant help
      why can i get on BBc ????

    5. #4
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      Re: Please help me !!! Pleaseeee !!connection problems

      Its like something is blocking me looking on web ??, have unistalled Mcfee

    6. #5
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      Re: Please help me !!! Pleaseeee !!connection problems

      If your friend can't connect either, it looks like a router problem. If you have not already done it, try running the Sky Test. To do this open the router configuration page, type http://192.168.0.1 in the address bar, enter, put in user admin password sky and click the Sky Test button at the bottom. If you are not connected this will return an error, if you are it will change your IP address. If it does not return an error, try to connect. If it does, report back.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Please help me !!! Pleaseeee !!connection problems

      They got me to ping some sites , all but the bbc.co.uk which got 4 replies all the other were not replied to if that makes any sense .....sorry not computer literate

    8. #7
      poppet69's Avatar
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      Re: Please help me !!! Pleaseeee !!connection problems

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6 3 0 11 2 00:00:19
      LAN 10M/100M 433 0 0 20 0 01:47:53
      WLAN 11M/54M 1303 1351 0 240 52 00:51:28


      ADSL Link Downstream Upstream
      Connection Speed 1536 kbps up 416 kbps
      Line Attenuation 42.0 db up 27.5 db
      Noise Margin 20.3 db up 14.0 db

      completed test
      still unable to connect to broadband

    9. #8
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      Re: Please help me !!! Pleaseeee !!connection problems

      It could be your router is faulty, but it is strange how you are able to connect to BBC. When you are at BBC, do the links on the page work?

      BTW, from your stats it looks like you are on Base and not Max.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Please help me !!! Pleaseeee !!connection problems

      No links dont work mate !!!! Well they are charging for max !!!! would this affect my connection ???

    11. #10
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      Re: Please help me !!! Pleaseeee !!connection problems

      its capped to 1.5MB, thats bits easy to tell - and they shouldn't have changed the upload from 768 either if ur on Max....

      id say change ur DNS to OpenDNS (go to OpenDNS | Providing A Safer And Faster Internet for how to do it) and that might help
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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