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    Taking Sky broadband (max) means I cant cancel Sky TV?!?

    This is a discussion on Taking Sky broadband (max) means I cant cancel Sky TV?!? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I just phoned sky to see if I could cancel the T.V. subscription (because I wanted a free ...

    1. #1
      Tryst's Avatar
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      Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Hi all,

      I just phoned sky to see if I could cancel the T.V. subscription (because I wanted a free installation of sky+ that I have already bought the box and remote - not paying them £65 for a guy to come out). Anyway, it seems that my broadband (taken out in May) is for a 12 month contact, which I can only have if I am on Sky TV, so after I got off the phone to them they say that I am tied into the Sky TV because of the broadband. Is this the case?

      I have to go through my terms and conditions, but I am sure that the guy on the line is lying to me.

      Just wondering if any of you have any opinions?

      Thanks


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    3. #2
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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      No I think that's probably right. Remember, Sky's Broadband service is incredibly cheap, but that's only because it's effectively part of a larger package that include TV subscription.

      I am getting this right though. You currently have an ordinary Sky box and you want to self-install a Sky+ box that you have just bought, right? I can't see why you can just phone them up and ask them to upgrade your subscription to Sky+.

      I didn't self-install my Sky+ box, but it was installed by an independent retailer. They just phoned up Sky after they'd finished changing the LNB, running the extra cable from the dish and settings up the box. And within a few minutes, I had Sky+. Same thing happened when I upgrade to Sky HD. I didn't have to cancel my existing Sky contract.

      But maybe I'm not clear about you want to cancel and what you want to keep.

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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Yes I am afraid.

      If you cancel the TV side of it, they will terminate your broadband and bill you more than likely for the balance of contract for the broadband.




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    5. #4
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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Yes, I have bought a Sky+ box, and LMB (and now a remote), and all I wanted was for Sky to come out and set it up for me. I know its low, but I tried the 'i'm wanna cancel' cr@p to see if they would do it for free, but it was a no go

      I guess if I was pass my 12 month broadband contract I would have had a bit more weight behind me.

      I could even install it myself I guess.

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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Just to confirm they are not lying- From T & Cs -

      (c) To take Sky Broadband you must be 18 years old or over and your home must be in an area of the UK where Sky Broadband is accessible. You must also have an active Sky digital subscription (“Sky TV”) under a Sky digital subscription contract (“Sky TV Contract”). If your Sky TV viewing is suspended or ends under the terms of your Sky TV Contract, we may also suspend or end (as applicable) the provision of Sky Broadband.

      TomD


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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Quote Originally Posted by Tryst View Post
      Yes, I have bought a Sky+ box, and LMB (and now a remote), and all I wanted was for Sky to come out and set it up for me. I know its low, but I tried the 'i'm wanna cancel' cr@p to see if they would do it for free, but it was a no go
      Ha, ha, I see. No, I don't think you're going to be able to squeeze a "new subscriber" deal out of them.

      It might be worth contacting a local, independent aerial installer. Explain that you've got the Sky+ equipment and just need it installed. They might offer to do it a bit cheaper than Sky. Certainly where I live, there's a local company who always manage to undercut Sky's prices and usually give a next day (or even same day) service.

      I personally wouldn't fancy installing it all myself - it's the thing about having to get up on a ladder and install the new LNB. But then, I shake like a leaf just standing on the second rung of a step ladder.

    8. #7
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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      The £10 charge was scrapped a while ago (June?)

    10. #9
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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Yep. Scrapped for all subscribers.

      [so anyone with "Freesat from Sky" who wants to use Sky+ still has to pay £10]

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      Re: Taking Sky broadband (max) means I cant cancel Sky TV?!?

      Cheers for that Smegs.

      I guess the more gear I get now, the cheap the cost when I call out the installer guy

     

     
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