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    Sky not loading pages?!

    This is a discussion on Sky not loading pages?! within the Sky Broadband help forums, part of the Sky Broadband help and support category; well i have been on sky for a few months, everything was working fine then all of a sudden i ...

    1. #1
      mannyj's Avatar
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      Sky not loading pages?!

      well i have been on sky for a few months, everything was working fine then all of a sudden i couldnt load any website i could still use instant messaging and stuff like limewire. when iv used a proxy its ok i can get onto website but without them i cant do anything.

      i rang sky and they did the normall stuff like router stats and the ping testing, i was told to go on BBC - bbc.co.uk homepage - Home of the BBC on the Internet (which is the bbc site) and it worked, he then told me that it was a problem with my computer.

      i dont think it is because i know none of the settings were changed and iv tried disabling the windows firewall and closing my interent security. can anyone help me with this? or had any similar problems


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    3. #2
      geezer466's Avatar
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      Re: Sky not loading pages?!

      Same here loads some pages others it will not.

      This clearly point's to DNS issues, not as the sky droids point out 'a problem with your computer'.

      Sad to say it but this service is becoming unusable and it may soon be time to search around for a new provider.

    4. #3
      IWasNotTheEnemy's Avatar
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      Re: Sky not loading pages?!

      just change ur DNS servers to OpenDNS - problem solved!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
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      Re: Sky not loading pages?!

      There have been a few issues with DNS servers recently and as far as I know they are not listed on the BB outages page. Try the opendns ip addresses and see if things settle down.

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      Re: Sky not loading pages?!

      hi, thanks for the help, i wanted to try using opendns but when i got router page i cant find anywhere to enter the primary and secondary address. could anyone direct me ?

    7. #6
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      Re: Sky not loading pages?!

      You don't enter the Open DNS settings in your router you enter them in the control pannel in your computer as seen here:

      https://www.opendns.com/start?device=windows-xp

      If you have a computer that has anything other than XP then see here:

      https://www.opendns.com/start?device=windows-xp

    8. #7
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      Re: Sky not loading pages?!

      I put the new settings in at 11 this morning and have seen a definite improvement in page loading times. Fingers crossed this a long term solution.

    9. #8
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      Re: Sky not loading pages?!

      well i tried what alan b has said and still no luck, i uninstalled the latest windows updates thinking that might be it but it hasnt helped

     

     

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