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    What's the point of getting a MAC code?

    This is a discussion on What's the point of getting a MAC code? within the Sky Broadband help forums, part of the Sky Broadband help and support category; There are 2 items showing on that, both completed on 8th August. What do they say? Did you check the ...

    1. #11
      Isitme's Avatar
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      Re: What's the point of getting a MAC code?

      There are 2 items showing on that, both completed on 8th August.
      What do they say?

      Did you check the Line and the Broadband?

      TomD


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    3. #12
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      Re: What's the point of getting a MAC code?

      I can't check the broadband one, it says 'we are upgrading our ordering systems, please try again later'.

      The phone side of it says
      Placed 28 Jul 2007
      Description CHANGE
      Appointment No date yet
      Date due 08 Aug 2007
      Status Order completed
      Last update 08 Aug 2007
      Notes Your order has been completed.

      Items in this order
      Description Product name Quantity Cost Rental
      PROVIDE LLU LINE SHARE PSTN 1 0.0 0.0
      PROVIDE SMPF TO SMPF MIG. ON TACTICAL 1 0.0 0.0

      and

      Placed 08 Aug 2007
      Description CHANGE
      Appointment No date yet
      Date due 08 Aug 2007
      Status Order completed
      Last update 08 Aug 2007
      Notes Your order has been completed.

      Items in this order
      Description Product name Quantity Cost Rental
      CEASE LLU LINE SHARE PSTN 1 0.0 0.0
      CEASE CEASE SMPF 1 0.0 0.0

      I'm lost with the descriptions.

    4. #13
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      Re: What's the point of getting a MAC code?

      Your not the only one! But it looks exactly like mine, which means that BT switched you over to Sky LLU on 8th Aug. You can quote this to them, or even copy and paste it to an email, to prove you were switched and they know it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
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      Re: What's the point of getting a MAC code?

      Thanks

      Im sure i will get there in the end.

    6. #15
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      Re: What's the point of getting a MAC code?

      Wow, thanks for the heads up, just thought I would check with my account which swapped on 25th September and guess what !! BT were still billing me for a broadband service on the line !!

      The then put me across to Broadband resolutions team who did a bit of digging (was on hold for around 20 mins) and they came back on saying the account was now closed off and my account was being backdated to the 25th September.

      So you are definitely not the only one. I would recommend anybody who's moved from BT to Sky to check their accounts. I am billed monthly so would have picked it up anyway but it is a bit of a pain.
      Post Sky DLM and after some cowboy contracters and BT ruined my line quality (was 6mb pre DLM):

    7. #16
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      Re: What's the point of getting a MAC code?

      Glad i have been of assistance.

     

     
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