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    Very Dissapointed

    This is a discussion on Very Dissapointed within the Sky Broadband help forums, part of the Sky Broadband help and support category; My activation date was on 2/10/07. Plugged router into phoneline and connected to computer - hey presto. Everything works fine. ...

    1. #1
      dubjit's Avatar
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      Thumbs down Very Dissapointed

      My activation date was on 2/10/07. Plugged router into phoneline and connected to computer - hey presto. Everything works fine.

      Then suddenly the internet light on router stops working. Log the call with Tier 2 who do the usual testing and they logged the call with Tier 3. They said they would call back in 3-5 days.

      Well - no call back every came. So I phoned Sky. Tier 2 said that Tier 3 had tested the line on 5/10/07 and everything was OK. But still no internet light. Tier 2 repeated the usual checks and then said they would have to log the issue with Tier 3 who would respond in 3-5 days! I complained profusely - they tried to connect me to Tier 3 but they were busy. Said I should call early in the morning.

      I am extremely dissappointed by Sky's poor service. Anyone else had a similar experience. Anyone know how to resolve? I have a standard Netgear Router connected to ethernet port. WIndowx XP Dell Desktop.


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    3. #2
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      Re: Very Dissapointed

      Have you rebooted the router?

    4. #3
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      Re: Very Dissapointed

      Yes - I have rebooted router as advised by Tier 2. STill no light.

      If i plug my phone in direct to socket without filter I can hear the broadband in the background so the connection is there somewhere.....

    5. #4
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      Re: Very Dissapointed

      Best time to phone Tier3 i believe is after 11.00pm. Could be a dodgy router?

    6. #5
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      Re: Very Dissapointed

      Cheers - I will try after 11pm or early in the am. There is no way I am waiting 3 - 5 days again for Sky NOT to phone me back. Appalling!!!!

      Hope Tier 3 will be more helpful. Will let you know how it goes.......

    7. #6
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      Re: Very Dissapointed

      your best bet is to call up at around 9:30am. the waiting time for tier 3 is usually only a few minutes then and if the agent on the phone says it's too long ask how long is it, if it's around 7 mins then say you want to wait. they have to wait if you state you WANT to get through now. don't be an ass about it then or chances are you'll be told no.

    8. #7
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      Re: Very Dissapointed

      Thanks - I phoned at 6am. Spoke to Tier 2 who ran some extra more helpful tests this time and then put me straight through to Tier 3 who solved the problem very quickly. Tier 3 said that they unplugged and reinsterted a cable at their end within the BT exchange and now the internet light came on and everything is working OK!!!!!! Never thought it would be so easy........ Thanks for your posts

    9. #8
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      Re: Very Dissapointed

      Always useful when you speak to someone at tier 3 who has telekinetic abilities…

    10. #9
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      Re: Very Dissapointed

      Always useful when you speak to someone at tier 3 who has telekinetic abilities…
      Good one James

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      Re: Very Dissapointed

      Quote Originally Posted by James67 View Post
      Always useful when you speak to someone at tier 3 who has telekinetic abilities…
      LOL, maybe they had very long arms
      Post Sky DLM and after some cowboy contracters and BT ruined my line quality (was 6mb pre DLM):

     

     
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