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    i will go to the press believe me

    This is a discussion on i will go to the press believe me within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am fed up with my broadband and i want to cancel. It is pathetic. A complete joke. I worked ...

    1. #1
      michellet_04927's Avatar
      michellet_04927 is offline Sky User Member
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      Angry i will go to the press believe me

      I am fed up with my broadband and i want to cancel. It is pathetic. A complete joke. I worked for you for neally a year and always praised you- not any more! after 3 months of waiting for my broadband, i get it and it doesnt work, the staff close down the bloody account, then gives me the wrong package. again it doesnt work and here i go again on the phone trying to get help. after a couple of months more i finally get my broadband and a new account but still on wrong package. so theres me thinking great at last ive got sky broadband. then guess what happens?? yea, after 2 months or even LESS, it breaks down again, i call, call and call. No one knows anything. They went through do this, do this, and do this. And still no ones knows what the problem is. Not even ok lets suspend your account whilst its not working....no its like, you still pay, we dont know hats wrong with your account, but i tell you what you still pay... I DONT THINK SO! I work in a members club when sky direcctors and the highest in the buissness come every so oftern along with press, magazines and other VIPS and i am looking to make a BIG COMPLAINT! U trust me when i say that! I HAVE HAD ENOUGH!



      Either someone sorts it out or take me to court because i will not pay enougher penny! Also i plan to add this complaint to anyone website so people thinking of joining can see.



      I know its not aimed at one person directly but its aimed at the sky service in general.



      My name is Michelle Turner, please get back to me asap.



      I dont care what you do..make it work or cancel it. Im not paying for something i dont have and nor would you. I have got the tv broadband and phone with you and will cancel all and switch to anyone but you.



      michellet_04927 at hotmail.com
      Last edited by NewsreadeR; 06-10-07 at 09:19 PM.


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    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
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      Re: i will go to the press believe me

      Hi Michelle

      Just so you aware, we are not Sky, we are an unofficial help and support forum.

      Hope you get your issues sorted soon.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
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      Re: i will go to the press believe me

      It may just be me, i can see you have been having trouble and are very angry, but your post does not give any real infomation and looks like a rant (mabey that is all you are trying to do ?)
      have a look at this link Be warned about Sky and you will see a well laid out and informative letter which i belive made its way to the correct people and was resolved

    5. #4
      James67's Avatar
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      Re: i will go to the press believe me

      Call 020 7705 3000 and ask for Customer Relations. When a customer's account gets seriously messed up, the people manning the Customer Service phonelines often seem to be powerless to work out what's gone wrong and how to fix it.

      I was at the end of my tether with Sky and I phoned Customer Relations. I got a single person investigating the problem, identifying what had gone wrong and fixing the problem. All with regular progress reports and them calling me back everytime they said they were going to call back, without fail. Oh and I also got generous compensation for all the inconvenienced they caused.

      Sky's a very successful business, and they didn't get successful by being 100% useless in 100% of cases. All those VIPs and people from the press that will know that, so you telling them in furious tones about how awful Sky is isn't something that anyone's going to get interested in. From the perspective of those people, Sky has messed up one account out of millions - where's the big story? Even if in your case they've messed up pretty badly.

      Honestly, getting yourself in a state about this isn't going to help you in the long run. I'm not saying that to defend Sky, I'm saying it because it's good advice, and someone needs to tell it to you.

    6. #5
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      gdw
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      Re: i will go to the press believe me

      Quote Originally Posted by James67 View Post
      Call 020 7705 3000 and ask for Customer Relations. When a customer's account gets seriously messed up, the people manning the Customer Service phonelines often seem to be powerless to work out what's gone wrong and how to fix it.

      I was at the end of my tether with Sky and I phoned Customer Relations. I got a single person investigating the problem, identifying what had gone wrong and fixing the problem. All with regular progress reports and them calling me back everytime they said they were going to call back, without fail. Oh and I also got generous compensation for all the inconvenienced they caused.

      Sky's a very successful business, and they didn't get successful by being 100% useless in 100% of cases. All those VIPs and people from the press that will know that, so you telling them in furious tones about how awful Sky is isn't something that anyone's going to get interested in. From the perspective of those people, Sky has messed up one account out of millions - where's the big story? Even if in your case they've messed up pretty badly.

      Honestly, getting yourself in a state about this isn't going to help you in the long run. I'm not saying that to defend Sky, I'm saying it because it's good advice, and someone needs to tell it to you.
      That's Good Advice

      Dont' Phone up ranting as all you will get is cut off be polite but firm don't put up any crap but don't phone up looking for an argument as all you'll do is p1ss off the CS representative trying to help you

      It'll may takes 1 or 2 more phone calls but sky will eventually sort it out

      you could be doing worse you could be with Virgin

      Virgin By Name Virgin By Nature

    7. #6
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      Re: i will go to the press believe me

      Michelle Turner, Also, If you keep log of your communications with Sky (Dates, Names, Extensions) It will usually solve the problems alot faster.

      The agent you speak to can go back to that date and check what was done ect and undo those changes.

      It also helps in speeding up complaints ect, That way Sky can identify where the problem happened (Miscommunication ect).

      Shows like Watchdog (BBC) usually require these from you when you inform them of something like this, So they can ask, In this case Sky how it took so long ect.

      As it is even slighly confusing over the forum to understand what has happened and when if its "A month here" then a "few weeks later".

      Hope you understand what I mean, and in no way do I blame this on you or am I saying that Sky isnt at fault.

     

     

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