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    Adding the rest of my usernames

    This is a discussion on Adding the rest of my usernames within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have tried repeatedly to add at least one other username to my account but I am not having much ...

    1. #1
      asticat's Avatar
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      Angry Adding the rest of my usernames

      I have tried repeatedly to add at least one other username to my account but I am not having much luck. i have also tried using Microsoft outlook, I have entered the POP and SMPT details as per the sky e-mail instructions but still nothing. Can anyone help.


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    3. #2
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      Re: Adding the rest of my usernames

      try this for the old sky account outlook Sky Email setup and settings
      or if its the new google email skyaccount try this
      New Sky Email SMTP and POP Settings (powered by Google)
      the additional user account have never worked for me

    4. #3
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      Re: Adding the rest of my usernames

      Have you remembered to enable POP access for these accounts?

      Go to the Inbox on the web mail interface for each of the account and click on the Mail Settings link which you'll see towards the top right-hand corner of the page. You'll see a Forwarding and Pop tab, where you can enable the account for POP access.

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      Angry Re: Adding the rest of my usernames

      Done all that, still doesn't work.

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      Re: Adding the rest of my usernames

      Have you actually set the other person up an account on Sky.com and then joining them to your original account. Whatever username you use for them becomes their email address.

    7. #6
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      Re: Adding the rest of my usernames

      Quote Originally Posted by dtr43 View Post
      try this for the old sky account outlook Sky Email setup and settings
      or if its the new google email skyaccount try this
      New Sky Email SMTP and POP Settings (powered by Google)
      the additional user account have never worked for me
      I did that, I think the trouble may be that I have Windows Vista.

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      Re: Adding the rest of my usernames

      I set my extra accounts up under Vista, and am able to access them from Windows Mail and Thunderbird under Vista, so I don't thing that's the problem.

      Can you be a bit more specific about what's going wrong. Are you able to view the email inboxes of the extra users via the web interface? Is it just the POP and SMTP access that you're stumbling on?

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      Re: Adding the rest of my usernames

      Quote Originally Posted by asticat View Post
      I have tried repeatedly to add at least one other username to my account but I am not having much luck. i have also tried using Microsoft outlook, I have entered the POP and SMPT details as per the sky e-mail instructions but still nothing. Can anyone help.
      Hi there, I am also having problems with mail, I have tried to use OUtlook Express I have followed instructions word for word in the Sky booklet but to no avail, all Sky say is that they do not support Outlook Express I have even tried Microsoft Outlook for mail but still get the same problem, it seems Sky are determined I only use Sky mail.

    10. #9
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      Re: Adding the rest of my usernames

      I tried setting mail up wuth outlook express and failed miserably.
      I now use Mozilla Thunderbird.
      Although i had to change a couple of settings listed in the "how to".
      I kept getting error messages, saying sky doesn`t support authentication, so when setting up Thunderbird, under Server Settings, tick the SSL box, but DO NOT tick the "use secure authentication" box.
      It works for me.

    11. #10
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      Re: Adding the rest of my usernames

      Hi again, I can't get the additional usernames verified and I have set Outlook up exactly as per instructions from Sky.

     

     
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