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    PLEASE help

    This is a discussion on PLEASE help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Can anyone please please help me? My connection has gone from bad to worse. Was 5 meg for a few ...

    1. #1
      jayneuk's Avatar
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      PLEASE help

      Can anyone please please help me?

      My connection has gone from bad to worse. Was 5 meg for a few days, but gone really slow again - 200mbps tonight!!!! What can I do? Please help. I am at my wits end with it :-(


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    3. #2
      dtr44's Avatar
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      Re: PLEASE help

      try rebooting router []and see if it gets any better[post yor stats as well ]

    4. #3
      jayneuk's Avatar
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      Re: PLEASE help

      Thank you for the quick reply. I have been rebooting the router a few times tonight and it does fix the problem, but only temporarily. I have just rebooted again and it is now 5 meg again, but I know it will be short-lived. Here are my stats from just now (whilst connection is ok) -

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5856 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.5 13.0
      Attn(dB): 37.0 23.5
      Pwr(dBm): 19.8 0.9
      Max(Kbps): 6464 1216
      Rate (Kbps): 5856 416
      G.dmt framing
      K: 184(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 184 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0864 17.0666
      L: 1480 120
      D: 64 8
      Counters
      SF: 52458 52456
      SFErr: 2 0
      RS: 3567212 222938
      RSCorr: 266508 74
      RSUnCorr: 59 0

      HEC: 2 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 12326795 0
      Data Cells: 238594 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2 0
      SES: 1 0
      UAS: 23 0
      Total time = 15 min 25 sec
      SF = 52458
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 2
      Latest 1 day time = 15 min 25 sec
      SF = 52458
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 2
      Latest 15 minutes time = 25 sec
      SF = 1470
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 50988
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 2
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    5. #4
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      Re: PLEASE help

      did you ever resolve the problem from your last thread ?

      evenings

    6. #5
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      Re: PLEASE help

      well i ran the tcoptimizer thing and it seemed to fix it for a few days. but lately its been going stupid again, and tonight it's really bad.

    7. #6
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      Re: PLEASE help

      could you post your full stats and confirm if you are using the master socket

      thanks

    8. #7
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      Re: PLEASE help

      yes using master socket.

      here are my stats -

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5536 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.3 14.0
      Attn(dB): 37.0 23.5
      Pwr(dBm): 19.7 0.9
      Max(Kbps): 6112 1216
      Rate (Kbps): 5536 416
      G.dmt framing
      K: 174(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 184 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0864 17.0666
      L: 1480 120
      D: 64 8
      Counters
      SF: 210779 210777
      SFErr: 2 0
      RS: 14333026 895802
      RSCorr: 234697 0
      RSUnCorr: 64 0

      HEC: 2 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 46786265 0
      Data Cells: 1504798 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 6 0
      SES: 5 0
      UAS: 49 0
      Total time = 1 hours 49 min 44 sec
      SF = 382860
      CRC = 179
      LOS = 6
      LOF = 0
      ES = 6
      Latest 1 day time = 1 hours 49 min 44 sec
      SF = 382860
      CRC = 179
      LOS = 6
      LOF = 0
      ES = 6
      Latest 15 minutes time = 4 min 44 sec
      SF = 16702
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 1
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 50459
      CRC = 173
      LOS = 2
      LOF = 0
      ES = 1

    9. #8
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      Re: PLEASE help

      ur noise at 6.3 could be the problem [the router gets twitchy below 6.5 ]try resetting it using moseywells utility to about 8 snr at the noisiest time of day between 6-9 pm and see if it helps

    10. #9
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      Re: PLEASE help

      OK thank you very much. I will try that.

    11. #10
      jayhab's Avatar
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      Re: PLEASE help

      From reviewing your last thread, you were suffering from a huge amount of errors on the line. Do you have any extensions running from the master socket?

     

     
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