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    Big problems getting connected - already tried most things suggested

    This is a discussion on Big problems getting connected - already tried most things suggested within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, first of all this forum is a godsend as it's pointed me in directions I'd never have thought of ...

    1. #1
      Chris Cook's Avatar
      Chris Cook is offline Sky User Member
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      Big problems getting connected - already tried most things suggested

      Hi,

      first of all this forum is a godsend as it's pointed me in directions I'd never have thought of so a big thumbs up and thanks to this place and all who sail on her.

      Anyway, the problem is the following:

      My dad's PC bombed out and stopped booting up full stop so I replaced it with my brother's PC (same spec, OS etc) and loaded the sky broadband software, we're on max btw, hooked up to the router via the ethernet cable.

      All the lights on the router are on, I can connect to it, but I can't get out to the internet so I've called Sky, they've tested the line and it's fine.

      I've gone into the router settings, all of the IPs are correct in terms of connecting to it, and I've done what's been suggested elsewhere in this forum - disabled PPnup, disabled the wireless, turned off the desktop firewall etc. and rebooted. Still no joy.

      I've checked the router status and everything is fine apart from the ADSL part of it which shows -- -- -- -- under the IP details.

      We're also getting the Error 300 message on the test

      Sky are saying that everything's fine insofar as we can see the router from our pc and they can see it via the line check and they can't work out what the issue is so we've got an open ticket and call backs flagged.

      One last thing which I've picked up from a (newish) thread here is that it may be down to MAC codes - I've done the line check and it's saying that I have sky broadband but I'll need a MAC code.

      My dad's PC was fine and has been for over a year (until it died) so will simply switching PCs mean that I need a new MAC code?

      We're trying out new microfilters, and connecting the router up to the main phone line today (it's currently hooked up via a line feeding from the main phone connection into another connection in my dad's spare bedroom).

      Any help or additional advice / checks would be appreciated.

      Cheers

      Chris
      Last edited by Chris Cook; 04-10-07 at 10:25 AM.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Big problems getting connected - already tried most things suggested

      One last thing which I've picked up from a (newish) thread here is that it may be down to MAC codes - I've done the line check and it's saying that I have sky broadband but I'll need a MAC code.

      My dad's PC was fine and has been for over a year (until it died) so will simply switching PCs mean that I need a new MAC code?
      No, you don't need a MAC, the Sky checker cannot distinguish who has the broadband on your line. It just sees broadband is installed and assumes it is another supplier.

      The fact that you are seeing - - - under ADSL means you are not getting an IP address.

      You really need to plug the router into the Test socket, behind the faceplate of the Master socket. This is the only way you can rule out internal wiring errors. Sky will ask you to do this if you phone.

      In the meantime, try resetting the router by pushing a biro into the little hole at the back. If this does not work, try running the Sky Test in the router configuration. Do this a few times, refreshing your browser after each attempt. Lastly, switch off the router and leave it off for at least 40 mins, power up and try to connect.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Chris Cook's Avatar
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      Re: Big problems getting connected - already tried most things suggested

      Cheers! I'll give that a go.

    5. #4
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      Re: Big problems getting connected - already tried most things suggested

      im also havin this problem, when my connection dies, i do a test in the router settings and get error message 300.

      this is really annoying, cannot stay online for more than 5 mins

     

     

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