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    Error 300?

    This is a discussion on Error 300? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by narl The best time to get a hold of Tier 3 is early in the morning ie ...

    1. #11
      ikorodu's Avatar
      ikorodu is offline Sky User Member
      Exchange: NEWARK
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
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      Re: Error 300?

      Quote Originally Posted by narl View Post
      The best time to get a hold of Tier 3 is early in the morning ie 8-9am and at night 10pm onwards they are 24 hours where as T2 who I work for is only open from 8am - 11pm although people do try and pass calls through to T2 after 11pm.
      Thanks for this, will try to call when the lines may be less busy.

      ikorodu


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    3. #12
      ikorodu's Avatar
      ikorodu is offline Sky User Member
      Exchange: NEWARK
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
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      Thanked 0 Times in 0 Posts

      Re: Error 300?

      Sucess!

      Called tech support at 7am and got through to tier 1 (scotland?) who went trough my file and then transfered to tier 3 (took around 1 min on hold). T3 siad it was a stale state as suspected and reset it. But anoth stale state happen again immediately (his words not mine). This was cleared and I'm now back on line.

      Hope this is it for now!

      ikorodu

     

     
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