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    connection problems - sky, or the router

    This is a discussion on connection problems - sky, or the router within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ive been with sky max for about 2 months and it has been perfect. Until about 1-2 weeks ago around ...

    1. #1
      Spinal's Avatar
      Spinal is offline Sky User Member
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      connection problems - sky, or the router

      Ive been with sky max for about 2 months and it has been perfect.

      Until about 1-2 weeks ago around the same time almost every night the connection dies.

      Checking the routers 'Connection Status' - it still has a connection.

      Click Disconnect wait a few mins then click the connect button (via the connection status window) it wont re-connect.

      The only way i can get it to do this is if i reboot or switch the router off (or unplug the phone line cable from the back).

      At first i thought it might be a problem with Sky - but after testing, it cant be Sky since the router will only re-connect if i switch it off then back on when this happens.

      Has anyone else had a similar problem like this.

      I have another DG834 router (non wireless that i used for years without problems) and was thinking of using that.

      But - i know Netgear release firmware updates for their routers - is it safe to use updates from the Netgear site for the sky router.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: connection problems - sky, or the router

      I have another DG834 router (non wireless that i used for years without problems) and was thinking of using that.

      But - i know Netgear release firmware updates for their routers - is it safe to use updates from the Netgear site for the sky router.
      You can try using your own router, although it's against the T & Cs, many are doing this. Look in the Asking for Help section for instructions.

      You cannot use the Netgear firmware to up date the Sky Router, without flashing it to Factory settings, this is dangerous and of course against the T & Cs.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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