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    Noise Margins

    This is a discussion on Noise Margins within the Sky Broadband help forums, part of the Sky Broadband help and support category; Up until a few days ago I've had no problems with my connection since day one. Now all I get ...

    1. #1
      PaulMela's Avatar
      PaulMela is offline Sky User Member
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      Noise Margins

      Up until a few days ago I've had no problems with my connection since day one. Now all I get is frequent disconnections and connections which are a lot slower than what I use to get. I have done all the usual tests, have all new filters, and have plugged my router directly to the BT test socket. What I have noticed is when I do lose my connection the sync light on the router never goes out but on the router status page I have lost my IP address etc. Rebooting the router or leaving it off for an hour usually cures it for a short while but never longer than a couple of hours.
      Also I have noticed on my landline phone is a lot of hissing and general noise on the line when speaking to people so I wondering if it is a problem with my line.
      Heres some stats taken within ten minutes of each other

      Down Up
      SNR (dB): 12.6 12.0
      Attn(dB): 46.0 26.7
      Pwr(dBm): 0.9 12.4
      Max(Kbps): 2624 640

      Down Up
      SNR (dB): 16.3 16.5
      Attn(dB): 46.0 26.7
      Pwr(dBm): 0.9 12.4
      Max(Kbps): 2624 640

      Down Up
      SNR (dB): 0.1 1.1
      Attn(dB): 49.0 26.7
      Pwr(dBm): 0.9 12.4
      Max(Kbps): 797 240

      Down Up
      SNR (dB): 9.9 10.0
      Attn(dB): 47.5 27.5
      Pwr(dBm): 921.6 12.4
      Max(Kbps): 1616 512

      Is this a BT issue or a Sky problem? I'm lost as to who to start ringing.
      It also doesn't matter what time of day it.

      Any help would be greatly appreciated

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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
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      Re: Noise Margins

      I think you have answered your own question. If there is hissing on the bt line for voice calls, then you need to report a fault to BT.

      If you go to the BT site, it tells you how to run tests on the line.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Noise Margins

      If you call BT Don't mention Sky Broadband. only that your voice line is noisy.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.



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