Moving from an unbundled ISP to Sky

I have got notification email from Sky indicating that I can move to Sky.

I am currently with Nildram, and my line has been unbundled (LLU - onto their kit). I have requested
to move to sky, and requested a MAC Id. I got the MAC id but thay responded that the only other ISP
that can accept that MAC is is ZEN.

So my question is .. does Sky accept users who have been unbundled already?, and if yes what other
steps do i need to take to migrate to Sky.

Thanks & Regards

[zrerz]

lots of confusion on that question, as reading posts in adslguide, lots of folk been told many things.
I'm on UKOnline LLU, and have been told I can (and am) moving to Sky Max, one Sky guy told me that I'll be moved off LLU to adsl, another said rubbish, that they'll remove UKOnline's LLU and replace it with their own, so sadly, untill it happens, I can't confirm either way.
I'll report back as soon as i know more.

[Wheelie]

Welcome to the site IT_Contractor

Please register as it will make following your post a lot easier thanks

As zrerz has said there is a lot of confusion over this with regard to UKOnline as Sky owns them as well but it would seem that an other LLU connection has to be cease and re-provide or so a lot of the post on here would indicate.

What ever the case good luck with your move

[Wheelie]

Welcome to the site zrerz

Thanks for your input and I sure hope what you have been told is correct, looking forward to seeing your update.

Good luck

Originally Posted by zrerz

lots of confusion on that question, as reading posts in adslguide, lots of folk been told many things.
I'm on UKOnline LLU, and have been told I can (and am) moving to Sky Max

Ooh. That's interesting. Could I just make sure if I'm understanding you right though. Are you saying that you're moving (you hope!) from UK Online to Sky Max WITHOUT doing a complete cesation of service with UK Online and then a totally fresh connect to Sky MAx, i.e. that Sky are accepting your MAC code from UK Online?

I ask because I am in exactly the same situation and my first (and only) call to Sky got me through to someone who just read off a list and said no, UK Online is listed as an ISP who they can't accept a MAC code from (actually, to be accurate, she told me it was on the list of ISPs who would be unable to give me a MAC code at all, but a subsequent call to UK Online disproved this).

Of course you do realise the craziness of all this since UK Online is actually part of SKy and when you switch to Sky Max you will almost certainly use the UK Online equipment in the exchange so why they can't make this transition simple I just don't know. Maybe they're deliberately trying to slow down canabilisation of UK Online revenue stream by making it difficult to go from a £24.99 8Mb UK Online service to a £10 Sky Max service.

Anyway, I'd be really interested in your clarification of my question above, i.e. did Sky accept your UK Online MAC code, and do keep us posted on progress.

- Julian

[Wheelie]

Welcome to the site Julian

Please register as it will make following your post a lot easier to follow and as you are in the same boat any input from you on this in future posts would be very interesting thanks.

[Julian]

Sorry about that. I am registered but hadn't realised I wasn't loged in. I have a few problems with the log-in aspects of this site. I find the timeout incredibly low such that it often logs me off in the middle of writing a message and then when I try to click the "log in now" link from a post it doesn't do anything (the click seems to be ignored) so I'm forced to go back to the home page and log in from there since that is the only log in that works for me. Wierd.

- Julian

[Wheelie]

Sorry about that I thought that problem had been fixed I will have a word with NewsreadeR and see.