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    Hideously slow download speeds, on Max package!

    This is a discussion on Hideously slow download speeds, on Max package! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, I received the router on tuesday and as soon as i got it all connected all i am ...

    1. #1
      champa's Avatar
      champa is offline Sky User Member
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      Hideously slow download speeds, on Max package!

      Hi there, I received the router on tuesday and as soon as i got it all connected all i am getting on the download speeds is 40kb/s, not the 16mb! This is terrible, I live 400m away from the Southwark exchange and i was told by the sky broadband guy that i should "easily achieve 12mb minimum" - what the hell is going on!??!!? Ive paid for the 16MB connection and living so close to the exchange im definately expecting a much , MUCH faster connection! What could be the problem? I saw something saying to wait 10 days, but that is for Connect, not the MAX package that I have signed up for. Any ideas?

      p.s. I am a complete novice with computers so dont get angry! cheers


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Hideously slow download speeds, on Max package!

      Please post your router stats - see mognuts link in my signature. Without the stats, we cant advise.

    4. #3
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      Re: Hideously slow download speeds, on Max package!

      ps, you may want to edit your profile as you are broadcasting your full phone number to the world!!!!

    5. #4
      champa's Avatar
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      Re: Hideously slow download speeds, on Max package!

      its asking me for a username and password...... the only one i have is my sky account email, i typed it in with my password and it isnt logging in..... what am i supposed to type in there?

    6. #5
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Hideously slow download speeds, on Max package!

      username: admin
      password: sky

    7. #6
      champa's Avatar
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      Re: Hideously slow download speeds, on Max package!

      OK im able to log in, but how exactly should I post the statistics? I cant seem to copy and paste the information. I know this must be really frustrating for you all, im sorry, but im doing my best

    8. #7
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      Re: Hideously slow download speeds, on Max package!

      Mognut’s Utility
      Go to the utility web site: Sky Netgear DG834GT utility version 0.4.
      Click the “Get” detailed modem stats button and click “OK”.
      Enter the router login user name and password.
      At the next screen, click the back button on your browser.
      Click the “Download” netgear.cfg button.
      What you do next depends on your operating system. On Windows XP, click the “Save” button to save the file to your hard disk. (If you click “Open”, you may find that the file association is one that doesn’t handle carriage returns the same way as the router, hence the reason for saying “Save”.)
      Open the file in WordPad (not notepad).

    9. #8
      champa's Avatar
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      Re: Hideously slow download speeds, on Max package!

      Ok sorry about that, here we go:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.2 13.0
      Attn(dB): 24.0 13.8
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 16196 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 1381053 1381051
      SFErr: 158637 1
      RS: 179536958 11738933
      RSCorr: 2365925 29
      RSUnCorr: 548159 0

      HEC: 156823 0
      OCD: 381 0
      LCD: 0 0
      Total Cells: 806593264 39153951
      Data Cells: 16123576 3820747
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 3806 1
      SES: 2726 0
      UAS: 14 61
      Total time = 6 hours 12 min 54 sec
      SF = 1381053
      CRC = 158637
      LOS = 17
      LOF = 0
      ES = 3806
      Latest 1 day time = 6 hours 12 min 54 sec
      SF = 1381053
      CRC = 158637
      LOS = 17
      LOF = 0
      ES = 3806
      Latest 15 minutes time = 12 min 54 sec
      SF = 47870
      CRC = 46393
      LOS = 0
      LOF = 0
      ES = 771
      Previous 15 minutes time = 15 min 0 sec
      SF = 55590
      CRC = 35743
      LOS = 3
      LOF = 0
      ES = 749
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55591
      CRC = 15281
      LOS = 0
      LOF = 0
      ES = 476
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55652
      CRC = 29585
      LOS = 0
      LOF = 0
      ES = 582
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55590
      CRC = 6659
      LOS = 3
      LOF = 0
      ES = 264

    10. #9
      reddwarfcrew's Avatar
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      Re: Hideously slow download speeds, on Max package!

      Okay, you have massive errors on your line which is why your dl speed is rubbish (even thou your router is connected at the full 16Mb).

      Look at the link in my sig about the master socket and try connecting the router using the TEST socket behind the BT faceplate on the BT master socket.

      Also run the optimiser that is also in my sig.

      just to let you know, these are your problems that you need to resolve and not sky as sky is supplying your router with 16Mb.

      I;m sure we will get you up to speed soon.

    11. #10
      champa's Avatar
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      Re: Hideously slow download speeds, on Max package!

      Cheers for helping me so far!

      Ive run the speed optimiser but i dont think its made a difference. At the moment it feels like Im on dialup!

      I live on the ground floor of an apartment block, might this be the reason that I cant find the master plug socket? Ive spent the last 15 minutes going through the flat trying to find it, but they all look exactly the same, with the square shape. Any ideas?

     

     
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