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    672 kbps on MAX!!

    This is a discussion on 672 kbps on MAX!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; My download speed has suddenly dropped to 672 kbps from a fairly regular 5012 kbps. Is there any reason this ...

    1. #1
      DJ Chance's Avatar
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      672 kbps on MAX!!

      My download speed has suddenly dropped to 672 kbps from a fairly regular 5012 kbps.

      Is there any reason this could happen.

      Also been having BIG problems with conecting and have had to reboot the router most times for it to kick in.

      Here are my Stats if anyone can shed any light on it. Thanks in advance.

      System Up Time 50:30:48
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 35082 45330 0 877 14267 01:07:24
      LAN 10M/100M 2521 0 0 4 0 50:30:46
      WLAN 11M/54M 49562 39633 0 333 23 50:30:36


      ADSL Link Downstream Upstream
      Connection Speed 672 kbps 416 kbps
      Line Attenuation 57.0 db 31.5 db
      Noise Margin 28.9 db 13.0 db


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    3. #2
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      Re: 672 kbps on MAX!!

      have you tried plugging into master socket
      if you are using an extenstion this will also add noise to your signal and could cause speed driops and disconnects

    4. #3
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      Re: 672 kbps on MAX!!

      Quote Originally Posted by DJ Chance View Post
      My download speed has suddenly dropped to 672 kbps from a fairly regular 5012 kbps.

      Is there any reason this could happen.
      Yes, your connection has been capped by Sky - presumably because of a line problem. Have you contacted them recently?

    5. #4
      DJ Chance's Avatar
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      Re: 672 kbps on MAX!!

      Yes I did contact BT as the line was totally out for a few days on two occasions.

      How can I get this changed??

    6. #5
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      Re: 672 kbps on MAX!!

      Calling BT won't have caused your line to be capped but the line problems could have been detected by Sky and an auto cap applied.

      Are you satisfied that the line problems are gone now (full stats may help)? If you are, call Sky and tell them your line was capped for an earlier problem which is now resolved. Ask to be put through to Tier 3. Calling late night/early morning is best.

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      DJ Chance's Avatar
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      Re: 672 kbps on MAX!!

      How do I get full stats??

    8. #7
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      Re: 672 kbps on MAX!!

      See the sticky in the router stats forum. Just to pre-warn you though, with that noise margin, not too many errors are likely to show.

     

     

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