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This is a discussion on hellp within the Sky Broadband help forums, part of the Sky Broadband help and support category; i am sure this has been covered but can some one please point me in the same direction * have ...
- 25-09-07, 03:07 PM #1
i am sure this has been covered but can some one please point me in the same direction
* have one router
*have 1 pc
pc can communicate with router, router show that it is connected to internet.
why then can i not get online??
I have followed every single instruction on the help files still to no avail and am getting pretty fraustrated- i contacted the help line (which stupidly i thought was free) spend 30 mins basicly running through the tick list on the help file and then the woman at the other end of the line told me to turn my pc off for 20 min's reset my router and then i would be connected... can you believe that i couldnt was i being fobbed off???
also - problem still not solved does anyone have any idea?? i am despirate to use the net at home as there are things i need to download that i cant get to at work.
please help me.
" a wise man does at the beginning what the foolish man leaves to the end"
- 25-09-07, 03:49 PM #2
- Join Date
- Sep 2007
- Thanked 2 Times in 2 Posts
- Blog Entries
Right, what are you looking at that makes you come to the conclusion that your router is actually connected. (Sorry if that seems an insulting question, it's just that it's possible for the router to synchronise with the exchange OK, but not actually connect through to Sky's network and beyond into the Internet).
Have you actually had your line activated yet? Were you previously with a different broadband provider?
- 25-09-07, 04:31 PM #3
If you can get into the router status page, click the Sky test button and report the result.
- 25-09-07, 10:19 PM #4
- 26-09-07, 10:47 AM #5
Re: hellpthen it could be a DNS issue, or proxy settings in use....SO many variables!! lol!!
- 26-09-07, 10:53 AM #6
- 26-09-07, 10:57 AM #7
To me, the fact that a “Skybod” is on BT Broadband is funny.
But others may not think so.
Either way these posts bring the issue to the top.
Hopefully others can narrow down the variables.
My Max. Faster, Cheaper, Better.