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    BB Help me pls

    This is a discussion on BB Help me pls within the Sky Broadband help forums, part of the Sky Broadband help and support category; Did you speak to T3, it was my understanding from other posts that they could do it immediately. If you ...

    1. #11
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      Re: BB Help me pls

      Did you speak to T3, it was my understanding from other posts that they could do it immediately. If you only spoke to T1, you were fobbed off, phone back and get T3.

      TomD


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      Re: BB Help me pls

      sorry for soundin abit dum, but what is T3 ??

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      Re: BB Help me pls

      Tier 3 customer support. Sky's customer support is separated into three levels with tier 1 - the first people you speak to - being people who are trained with the kinds of simple problems that lots of people encounter, and tier 3 being the really knowledgeable people who deal with all the tricky problems.

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      Re: BB Help me pls

      well when i phoned them up yesterday she did not tell me about the tier 3.. all she said i done a ticket for you and someone will call you with in 3-5 workin days

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      Re: BB Help me pls

      As far as I understand it (bearing in mind that I'm still not connected with Sky Broadband yet), the "we'll call you back within 5 days" reply is how they normally do things when problems need to be handled by tier 3. You have to know you need tier 3 and then ask the tier 1 staff to be put through to the tier 3 staff (although they may not be able to get through during busy periods).

      It's this kind of information that makes the Sky User site so invaluable.

     

     
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