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    Will my Sky router work?

    This is a discussion on Will my Sky router work? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I recently migrated to Sky. Everything was fine until a week later and it stopped working. After numerous phonecalls ...

    1. #1
      Bigmonty's Avatar
      Bigmonty is offline Sky User Member
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      Will my Sky router work?

      Hi

      I recently migrated to Sky. Everything was fine until a week later and it stopped working. After numerous phonecalls to various tiers I was told that they would have to cancel my broadband and reorder in order to clear the tags on my line.

      Anyway I phoned them today and was told that the tags were now clear and that they would have to do my order again from scratch, so they transferred me to the dept that deals with new orders.

      The guy I spoke to didn't seem to grasp that I already had placed an order and paid my 30 and was trying to charge me as a first time order. Anyway after much arguing he agreed to put a note on to wave the fee. He then proceeded to start talking about sending my router out. I stopped him and sais I already had a router and wounldn't that work? He said he thought it would and put a note on to not send out a router.

      I am now thinking I should have got a new router sent out anyway and knowing my luck the line will be active but the old router will have a cancelled password or something.

      Can anyone confirm if they think the old router will work or not?

      Thanks


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    3. #2
      fihart's Avatar
      fihart is offline Sky User Member
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      Re: Will my Sky router work?

      If the problem was on the line (which Sky seems to have decided) the router probably works.

      I don't think you should have any issue using the one you have -- the user id/password embedded in the router should be valid.

      The passwords mentioned in the letters Sky send you are to do with their portal site and e-mail and/or to with the wireless encryption passphrase (also printed on the router) in case you decide to use wireless instead of the ethernet cable supplied.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Will my Sky router work?

      Yes, it should. Sky seem to be getting worse instead of better. You would think they would have ironed these things out by now.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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