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    What happens now

    This is a discussion on What happens now within the Sky Broadband help forums, part of the Sky Broadband help and support category; Believe me, I wouldn't have been surprised if it were true. To be honest, I'm amazed at how pleasant and ...

    1. #11
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      Re: What happens now

      Believe me, I wouldn't have been surprised if it were true.

      To be honest, I'm amazed at how pleasant and genuinely apologetic all the people who I've spoken to at Provisioning are. If only they were actually able to do anything to remedy the situation...


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    3. #12
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      Re: What happens now

      i rang sky today to get the whole shabang - tv, inet and phone.

      they told me the installation guys would be round on friday between 8am and 1pm to install the dish and wires and stuff and also mentioned that they've estimated that I'll be able to get between 8 and 16 meg (I'm going for the max package).

      they also said that the 'equipment' would take between 3 and 5 working days to arrive.

      1) is this 'equipment' the modem/router and filters etc?
      2) i did a bt check on my line out of interest, and they reckond i'd be able to get 6 meg if i had gone for their broadband. realistically what speed can i expect from the max package? i'm hoping i manage at least 10 meg.
      3) when they've installed everything, do they just leave a random wire hanging out somewhere which we then connect to the router for the inet? i chose self installation and i'm not exactly sure how much i'll have to do for myself.

      thanks guys, wkd forum btw

    4. #13
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      Re: What happens now

      Only one of them questions i know the answer to is number 1 and 3, 1: yes thats what the equipment is!
      3. Once your lines activated just plug your router in the phone line and pc and your away, the instructions are quite simple anyway!

      Now for my question, i got my router today, when do i actually know when my lines activated, my letter says it should be activated on 20th but can take an additional 3 days, do i try it from then or do i just wait untill my connection dies?

      Thanks

      Marc

    5. #14
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      Re: What happens now

      If you have another router with another ISP, leave it running until it goes down. When it does, plug in your Sky one and you should reconnect within an hour. That assumes that change over is done without hitches. Keep your fingers crossed

      TomD


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    6. #15
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      Re: What happens now

      Quote Originally Posted by James67 View Post
      08705 515515.

      Then it's option 1, then option 1 again, and finally option 3.

      But they don't seem to be answering at the moment.
      That would be the massive 60+ queues they're experiencing (presuming they continued today) taking their toll. Every order from last week is ringing in!

      edit: Provisioning direct number is 08702 420 543 I believe...

    7. #16
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      Re: What happens now

      Quote Originally Posted by simps100 View Post
      Only one of them questions i know the answer to is number 1 and 3, 1: yes thats what the equipment is!
      3. Once your lines activated just plug your router in the phone line and pc and your away, the instructions are quite simple anyway!

      Now for my question, i got my router today, when do i actually know when my lines activated, my letter says it should be activated on 20th but can take an additional 3 days, do i try it from then or do i just wait untill my connection dies?

      Thanks

      Marc
      So once sky's installed everything i'll still be able to watch tv even if my telephone line isn't activated yeah? i take it the television is completely seperate from the phone line/broadband service. i'm only having the standard sky box so i don't need it to be hooked up to a telephone line right?

    8. #17
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      Re: What happens now

      Quote Originally Posted by Dills View Post
      So once sky's installed everything i'll still be able to watch tv even if my telephone line isn't activated yeah? i take it the television is completely seperate from the phone line/broadband service. i'm only having the standard sky box so i don't need it to be hooked up to a telephone line right?
      The TV is totally different than BB so your TV will work from install.




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    9. #18
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      Re: What happens now

      Ive heard of a bt site people use to check for jobs which will be carried out on there line, does anyone know what site im on about and where i can find it please?

    10. #19
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      Re: What happens now





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    11. #20
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      Re: What happens now

      Thanks!

      Description Product name Quantity Cost Rental
      PROVIDE LLU LINE SHARE PSTN 1 0.0 0.0
      PROVIDE SMPF TO SMPF MIG. ON TACTICAL 1 0.0 0.0
      CEASE BULK LLU LINE SHARE PSTN 1 0.0 0.0

      Does that look about right to people who have migrated before?

     

     
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