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    List of niggly issues with Sky

    This is a discussion on List of niggly issues with Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; A few questions I have that shouldn't take too long to answer, I hope :-D 1) We get disconnections when ...

    1. #1
      shiptoncraig's Avatar
      shiptoncraig is offline Sky User Member
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      List of niggly issues with Sky

      A few questions I have that shouldn't take too long to answer, I hope :-D

      1) We get disconnections when it rains, we told Sky and they said that "We are sorting it" but nothing's changed from 2/3 months ago when I rang them. What causes this?

      2) Sky capped us to 860kbps dl and 350kbps upload, but I think our line could quite happily handle 1.5mbps. I told them this, but they say that they can't do anything until our line is 're-provided'. I'm thinking this is something to do with the account errors they made when we ordered Sky BB about 9 months ago. Any ideas?

      3) We were told by a nice person in the provisions department that if we degraded to Mid then we could experience an increase in speed and previous account errors could be wiped clean. Will it improve anything realistically?

      Cheers guys.


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: List of niggly issues with Sky

      Give us the stats the detailed stats and nothing but the stats.

      PLEASE READ FIRST: How to obtain and post router stats


    4. #3
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      Re: List of niggly issues with Sky

      And in response to the first question - disconnections when it rains? Does your telephone service arrive at you house via an overhead cable? If it does, I wonder if there is some water ingress at the junction box on the telegraph poll. Sky would have all kinds of problems trying to convince BT to take a look at something like that.

      Of course, if phone calls were becoming quiet and crackly whenever it rains heavily, you might well find a BT engineer coming out to have a look.

    5. #4
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      Re: List of niggly issues with Sky

      1. I don't think Sky can do anything about this, it is a BT problem, try ring them and tell them you are hearing noises on your phone line, could they test it. Don't mention Sky Broadband or they will probably do nothing.

      2. There could be some reason for this but it is likely to be that your line is so bad it will not take any more. Are you plugged into your Master socket or an extension? If it is an extension, is it hard wired? How far are you from the exchange?

      3. If you don't download more than 40 Gb a month, ask them to downgrade you to Mid, as your connection is too slow for Max. If things improve you can always upgrade again. I doubt if what you have been told is true though, changing to Mid should not require your line to be re-provisioned. It is hard to see how changing an account, unless they have put you on Base by mistake, could make any difference to your connection.

      As has been requested your detailed stats may show something. Take them first from where you are plugged in now and then from the Test socket. This will show if your internal wiring is faulty.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    6. #5
      shiptoncraig's Avatar
      shiptoncraig is offline Sky User Member
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      Re: List of niggly issues with Sky

      Here are my stats, router plugged straight into the test socket.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 1024 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 10.4 13.0
      Attn(dB): 62.0 31.5
      Pwr(dBm): 17.3 4.3
      Max(Kbps): 1952 960
      Rate (Kbps): 1024 416
      G.dmt framing
      K: 33(0) 14
      R: 16 16
      S: 4 16
      D: 16 4
      ADSL2 framing
      MSGc: 1 1
      B: 33 14
      M: 4 16
      T: 1 1
      R: 16 16
      S: 4.4705 17.0666
      L: 272 120
      D: 16 4
      Counters
      SF: 5516820 5516818
      SFErr: 18 102
      RS: 93785950 23446476
      RSCorr: 3610063 3004
      RSUnCorr: 107 0

      HEC: 14 54
      OCD: 0 20
      LCD: 0 2
      Total Cells: 226502705 0
      Data Cells: 17839205 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 72 0
      SES: 68 0
      UAS: 22 0
      Total time = 1 days 2 hours 3 min 35 sec
      SF = 5516820
      CRC = 18
      LOS = 107
      LOF = 0
      ES = 72
      Latest 1 day time = 2 hours 3 min 35 sec
      SF = 436147
      CRC = 6
      LOS = 24
      LOF = 0
      ES = 13
      Latest 15 minutes time = 3 min 35 sec
      SF = 12645
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 4
      LOS = 17
      LOF = 0
      ES = 6
      Previous 1 day time = 24 hours 0 sec
      SF = 5080673
      CRC = 12
      LOS = 83
      LOF = 0
      ES = 59
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 2
      LOF = 0
      ES = 2

     

     

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