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    connection problems since upgrade

    This is a discussion on connection problems since upgrade within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have had the 40 GB per month usage for several months. Recently I upgraded to the unlimited package. Since ...

    1. #1
      yatesie's Avatar
      yatesie is offline Sky User Member
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      connection problems since upgrade

      I have had the 40 GB per month usage for several months. Recently I upgraded to the unlimited package. Since then my internet connection has been 'ropey' to say the least.

      On some occasions after a reset, (or to make it sound less technical I pulled the plug out,) within 10 minutes I could again have lost the connection.

      I'd like to know if there is something specific I can complain to Sky about, or if they will just tell me it's one of those things.

      If anyone has any advice as to what might be causing this problem, I would appreciate it.


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: connection problems since upgrade

      Hi there,

      have you gone from mid to max ?

      could you post your stats, while on mid you prob had stable line but on max you may be syncing higher and getting more errors on your line which would cause the dropouts

     

     

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