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    Connection dropping when phone rings

    This is a discussion on Connection dropping when phone rings within the Sky Broadband help forums, part of the Sky Broadband help and support category; My connection always drops when a call comes through on my phone line. I'm NOT on Wireless. My main BT ...

    1. #1
      kopper's Avatar
      kopper is offline Sky User Member
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      Connection dropping when phone rings

      My connection always drops when a call comes through on my phone line. I'm NOT on Wireless.
      My main BT line is in the living room. I have a wired extension going from there to the bedroom socket downstairs and then extending to my bedroom upstairs. I have a filter on the main socket in the living room and on my bedroom upstairs. I tried putting a 3rd filter in the bedroom downstairs but that causes total loss of connection.
      Where am I going wrong?


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Connection dropping when phone rings

      ^ now thats not very helpful is it?

      does the connecton stay up if u move just the router into the main socket with just the phone/router in the filter? i'd hazzard a guess its al due to the extentions.

      best setup is router in master socket via filter (or filered faceplate in an ideal world) and then go wireless or run ethernet to PC...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      kopper's Avatar
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      Re: Connection dropping when phone rings

      Quote Originally Posted by Alavana View Post
      You appear to be a very seasoned member - may I ask why you are asking such a rudimentary question please?
      Isnt this forum for getting help and helping others?
      Whats wrong with asking for advice?
      I have an issue now so I'm asking for advice.
      If u cant stand people like me I suggest you vist the grumpy forums - u'll find them at Getalife.com

    5. #4
      kopper's Avatar
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      Re: Connection dropping when phone rings

      Quote Originally Posted by IAmNotTheEnemy View Post
      ^ now thats not very helpful is it?

      does the connecton stay up if u move just the router into the main socket with just the phone/router in the filter? i'd hazzard a guess its al due to the extentions.

      best setup is router in master socket via filter (or filered faceplate in an ideal world) and then go wireless or run ethernet to PC...
      Thanks. I dont really wanna go wireless as I only have a PC. I could leave the router at the master socket downstairs but will need a very long ethernet extension to go upstairs. I'm trying to work around the set up I have at the moment. Its got to be related to the filters in some way.

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      Re: Connection dropping when phone rings

      Quote Originally Posted by kopper View Post
      Its got to be related to the filters in some way.
      Yes it has. Every device (phone/digibox etc) must have its own filter. The router must be plugged into the correct socket on the filter and that filter must not be on the end of an extension which has another filter on the opposite end.

      Dropping connection when the phone rings is almost always due to an incorrectly fitted or faulty filter.

    7. #6
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      Re: Connection dropping when phone rings

      Quote Originally Posted by kopper View Post
      Isnt this forum for getting help and helping others?
      Whats wrong with asking for advice?
      I have an issue now so I'm asking for advice.
      If u cant stand people like me I suggest you vist the grumpy forums - u'll find them at Getalife.com

      LOL

      Nice put down.
      Better than reporting the snide comment.

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      Re: Connection dropping when phone rings

      Just one point, are your extensions hardwired or the pluggin type. If they are the latter you are always going to have problems. One thing you could try is removing all the filters except the one used for the Broadband connection. If you try this unplug the Sky box as these can cause problems. What is not fully understood is that the filter is mainly to stop the broadband signal interfering with the phone, not vice-versa. Although a faulty filter can interfere with Broadband. In fact, Broadband will work quite happily without a filter. I know this is not the usual advice given, but I think, unless you are prepared to plug the router into the Master socket, it is worth a try.

      If you decide not to try this, make sure that only one filter lies between each item connected and the main line. If you have plug in extensions it is very easy to get this wrong.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    9. #8
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      Re: Connection dropping when phone rings

      ADSL (Asymmetric Digital Subscriber Line) uses an ordinary phone line to deliver a high-speed Internet connection. It does this by converting the data from your computer into high-frequency signals. These high-frequency signals can travel along a telephone cable at the same time as a voice call because the ADSL and voice signals use different frequency ranges.

      Voice: 300-3100HZ
      ADSL1&2: 30KHZ-1.1MHZ
      ADSL2+: 30KHZ-2.2MHZ

      However, although voice calls do not use frequencies above 3100HZ, the telephone equipment itself can generate spurious noise at higher frequencies which can lead to data corruption within the ADSL frequency band. To prevent this, phone equipment must be filtered to suppress this spurious noise and this can be achieved by fitting a micro-filter to each phone or by fitting a filtered faceplate to the phone socket.

      The ADSL signal is extremely susceptible to noise in the signal and an unfiltered phone making a call will almost inevitably result in a lost connection and an impaired connection even when not making a call. A voice call on the other hand would only suffer some audible noise at most without a filter.

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      Re: Connection dropping when phone rings

      No problems. You are forgiven.
      I will definitely read the T&C before joining a forum next time as it may say " Members must not be seasonal and are required to post messages at frequent intervals, what ever C*** it is "

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      Re: Connection dropping when phone rings

      Lots of useful information about noisy lines on the site below have you tried removing the ring wire from the master socket this worked for me when my line was dropping outů

      ::. Kitz - Low SNR Margin & problems .::

     

     
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