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    Concerned about losing ADSL access

    This is a discussion on Concerned about losing ADSL access within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by dog-man I made contact with customer services as I was advised to do after router arrived. I ...

    1. #41
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      Re: Concerned about losing ADSL access

      Quote Originally Posted by dog-man View Post
      I made contact with customer services as I was advised to do after router arrived. I was promised a financial compensation because of the loss of internet service and for the phone calls I made to try and find out what was going on.

      received an email yesterday, informing me that I was being awarded 1.67 as compensation.

      That won't even pay for the phone calls. One call alone was over 37 minutes whilst a CS person tried to find out what was going on.

      Pathetic regard to customers.
      I would find that more insulting than getting nothing!


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    3. #42
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      Re: Concerned about losing ADSL access

      I consider it the same way.

      Now I am wondering once more if I should stay with them.

      I am getting speeds close to the 16mb max but should I accept their incompetence?

      It's a matter of principle.

      I have 8 days from last tuesday to leave without penalty.

      dog-man

    4. #43
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      Re: Concerned about losing ADSL access

      Quote Originally Posted by dog-man View Post
      I consider it the same way.

      Now I am wondering once more if I should stay with them.

      I am getting speeds close to the 16mb max but should I accept their incompetence?

      It's a matter of principle.

      I have 8 days from last tuesday to leave without penalty.

      dog-man

      The thing is I guess it wont matter to Sky if you stay or go! they are that big! But can you get the same deal elsewhere? It is a good deal and once the service is up and running it seems fine, I,ve been with them since last Nov. So I guess you could be the losser by paying more elsewhere.

    5. #44
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      Re: Concerned about losing ADSL access

      Now I am wondering once more if I should stay with them.
      As my Granny used to say,"You'd be cutting off your nose to spite your face"

      Just hope that nothing goes wrong. Remember Sky have over 700,000 BB users now and the majority of them seem to have no problems. Those that do find this forum and usually get their problem solved.

      TomD


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    6. #45
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      Re: Concerned about losing ADSL access

      I wouldn't be at all surprised if in fact Sky end up billing you from the activation date and so the 1.67 compensation is actually just a refund.

      As for cancelling Sky now - it's a terrible dilemma. I probably feel the same as you, they simply do not deserve to have me as a customer. But cancelling now won't get me back my broadband access any faster (well, assuming my router actually does turn up next week). And once my router finally does arrive, I'll have internet access at twice the speed of old ISP at a fraction of the cost. I can't see myself cancelling after going through all this pain, but I sure as hell won't be recommending Sky to anyone else. Well, not to anyone I actually like.

    7. #46
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      Re: Concerned about losing ADSL access

      now you have it do not cancel, in a couple of months you will not feel the same

    8. #47
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      Re: Concerned about losing ADSL access

      Yes, I agree about the "cutting off nose to spite face etc".

      So I will probably swallow my pride, but I can't help resenting the way they regard their customers.

      Any decent company would have not charged until you could access the service, being as they insist on you using their router and also compensate for cost of phone calls and goodwill.

      In fact, I have just remembered that the customer service advisor who told me to make contact once able to connect, actually said that he would arrange a "goodwill" compensation. He also was adamant that I would NOT be billed from activation date, but the date that I actually first logon successfully with sky's router.

      He sounded genuine, unlike most of the advisors I have spoken to there.


      dog-man

     

     
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