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    How long does it take after my BT line is connected?

    This is a discussion on How long does it take after my BT line is connected? within the Sky Broadband help forums, part of the Sky Broadband help and support category; -----...

    1. #1
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      Last edited by TheGame7; 26-05-08 at 04:17 PM.


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      Re: How long does it take after my BT line is connected?

      need o wait for the BT line to show up properly on the BT database before the order can be placed so best leave it til next week but give it a try Friday and see what happens...

      As for once ordered, 2 weeks tops?...
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      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: How long does it take after my BT line is connected?

      Also if you are getting Sky TV at the same time as a new customer, you have to wait 3-4 days after that is installed before they will accept an order for BB for some reason. Our move to a new house went like this

      Order BT landline > wait 2 weeks > line installed but not working > wait 3 days > line working, phone sky > wait 4 days > sky tv installed > wait 4 days > order Sky BB > wait a week > Sky BB live day arrives, doesnt work > wait 3 days > Sky let you report there is a fault > wait a week > fault was fixed even though BT say there was never anything wrong.

      All in all it was just over month and 290 to have a telephone line, ADSL and Sky+ installed in a house with no phoneline when we moved in. BT were the worst, 130 to install a line!!!!!

    5. #4
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      Re: How long does it take after my BT line is connected?

      If you are a BT connect customer also known as offnet there is a 10 day training period which means you may or may not get any internet connection if you do have a internet connection it may be slow or intermittent at best best advice is to wait 10days if yuo have NO internet light go through the Tier One troubleshooting a fault may need to be logged to BT.

      Onnet:- This is meant to be instant althoguh I have seen customers wait about 3 days after their activation as such for onnet there isnt really any training period.

      Hope this helps

     

     

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