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    When can i expect my router?

    This is a discussion on When can i expect my router? within the Sky Broadband help forums, part of the Sky Broadband help and support category; My missus called them on Friday dish installed on Monday. There was broadband on our line with BT but this ...

    1. #1
      rubric's Avatar
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      When can i expect my router?

      My missus called them on Friday dish installed on Monday. There was broadband on our line with BT but this was disconected over a month ago.

      2 questions.

      When can i expect my router?

      and

      The woman on the phone said she had activated the BB which i find unlikely. When should i expect the BB to actually kick in on the phone line?


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    3. #2
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      Re: When can i expect my router?

      Hi there,

      If there was no trouble with the BT line I think it take 10 days to setup, time they do things in your exchange etc,as for router I personally wait 5-6 days after sky broadband was live before I had mine..

    4. #3
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      Re: When can i expect my router?

      I had to wait until 3 days after my line was switched over to Sky. I might be wrong here but it seems to me as if Sky sometimes only send the router out when your line is live with them.

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      Re: When can i expect my router?

      hmm yeah, i orderd my broadband on friday and gave my MAC cod eon sunday, and ive only recieved my first letter today that confirms my sky box aka router. hopefully it wont be too long...btw me and you are in the same stage at the mo LOL. have u recieved your first letter yet?

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      Re: When can i expect my router?

      Quote Originally Posted by Alan b View Post
      I had to wait until 3 days after my line was switched over to Sky. I might be wrong here but it seems to me as if Sky sometimes only send the router out when your line is live with them.
      On Connect this is the case, normally before on the LLU packages, but not always.




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      Re: When can i expect my router?

      Quote Originally Posted by NewsreadeR View Post
      On Connect this is the case, normally before on the LLU packages, but not always.
      thats good to hear. i didn't want to wait 10-15 days before i got my router, i need to transfer all my setings from my other Ntgear router

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      Re: When can i expect my router?

      Quote Originally Posted by NewsreadeR View Post
      On Connect this is the case, normally before on the LLU packages, but not always.
      Which is a stupid way on working. I know I have asked this before but what are the reasons behind this as it doesn't half annoy people even before they have started life with Sky Broadband.

    9. #8
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      Re: When can i expect my router?

      Quote Originally Posted by touran22 View Post
      hmm yeah, i orderd my broadband on friday and gave my MAC cod eon sunday, and ive only recieved my first letter today that confirms my sky box aka router. hopefully it wont be too long...btw me and you are in the same stage at the mo LOL. have u recieved your first letter yet?
      I got first letter yesterday telling me about install no letter on broadband activation date yet. As install was done on monday quite funny really.

    10. #9
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      Re: When can i expect my router?

      id call up provisioning just to make sure it went through ok....
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      Re: When can i expect my router?

      Sure it will be fine. As the letter for installation came after instal i expect the same for the BB lol.

     

     
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