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    When can i expect my router?

    This is a discussion on When can i expect my router? within the Sky Broadband help forums, part of the Sky Broadband help and support category; As i said activation day was the 11th. Got confirmation from bt that line is activated yesterday. No router though. ...

    1. #21
      rubric's Avatar
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      Re: When can i expect my router?

      As i said activation day was the 11th. Got confirmation from bt that line is activated yesterday. No router though. Will call Tomorrow if it hasn't arrived. I have been without a bb connection for over month since cancelling bt now so i'm not too bothered but i feel sorry for anyone who has migrated. Especially if they need a connection for work or something.


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    3. #22
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      Re: When can i expect my router?

      Pleased to say my router came this morning at 7am... by 7:05 I was on the internet wirelessly.

      Thank goodness!

    4. #23
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      Re: When can i expect my router?

      Pleased to hear it. I just got off the phone with Provisioning, and they are now telling me I'll get my router next Tuesday, or maybe Monday. Given my activation date was two days after yours, that sounds about right.

      I'm dreading getting the phone bills for this period. Any cost saving I might have had by moving to Sky is going to be more than wiped out by the dial-up charges I've incurred during this time without broadband.

    5. #24
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      Re: When can i expect my router?

      Well I moaned about that to sky when I was on the phone to them and they said scan your telephone bill, highlight the calls made to them along with the charges and send it off to them, they will refund or credit you.

    6. #25
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      Re: When can i expect my router?

      Still no router!

      Called them Thursday night to be told it was sent 11th (activation day) because of a delay. Told me it was sent by parcel force but could not give me a tracker no. They said it should be with me by Tuesday at the latest.

    7. #26
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      Re: When can i expect my router?

      Same here. I get the impression that "it's been sent out but I can't give you a tracking number" means that Sky have instructed Unipart Technical Logistics to dispatch the router, but UTL haven't actually gotten round to doing it.

    8. #27
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      Re: When can i expect my router?

      My heart sinks once again. The Parcelforce van turns up outside my house, but no router, it's to deliver something I ordered from Screwfix on Saturday evening.

      And that's Saturday evening this past weekend, not a week ago Saturday. I guess that proves that Parcelforce aren't the weak link in this router supply chain.

    9. #28
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      Re: When can i expect my router?

      Oh it just gets worse and worse and worse. I phoned up Sky Provisioning and they said that the last of the back-logged routers were sent out on Friday, but it appears that mine was not. "It must have slipped through the net," I was told.

      The problem has now been escalated and I've been told that someone will hopefully arrange for a manual dispatch either today or tomorrow. This is just so unbelievably appalling, I am pretty much lost for words, and the few words I can think of would probably crash the forum's swear filter.

      Worst… ISP… ever.

    10. #29
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      Re: When can i expect my router?

      Just had a calll from the missus, router turned up this morning

      Wrapping up my appointments pronto this pm and hopefully when i get back and plug it in everything will run like a dream.

    11. #30
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      Re: When can i expect my router?

      Just had a calll from the missus, router turned up this morning
      Have a good look at the wrapping, see if you can determine when it was dispatched. Both that I received were on a 24 hour delivery!

      Good luck with your first plug-in, hope everything goes well

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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