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    When can i expect my router?

    This is a discussion on When can i expect my router? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Letter arrived advising activation date 11th September. Or up to 3 days later. No sign of router yet though....

    1. #11
      rubric's Avatar
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      Re: When can i expect my router?

      Letter arrived advising activation date 11th September. Or up to 3 days later. No sign of router yet though.


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    3. #12
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      Re: When can i expect my router?

      I Just got off the phone with sky bb. Signed up for Mid which was supposed to be activated today, however the router still has not arrived.

      The Sky man told me that they had a problem with shipping routers out last week and that if it wasnt with me by friday I should complain... to which I replied that Friday is no good, ive been waiting long enough. I can understand the delay being with BT having to go in and make changes at the exchange, but not with Sky sending a router out.

      To top it off my phone line at home is dead today... no dialling tone at all. Could this be the work being done at the exchange? I cant remember if the line went dead at my old house when we had BB installed.

      Tony

    4. #13
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      Re: When can i expect my router?

      This type of thing has been mentioned on the forum before. I sincerely hope it does not happen to you. What has happened is that when the broadband is enabled it knocks out the phone line, BT then fix the phone line but do not reconnect the Broadband. Sky and BT then argue about whose fault it is, while the user is left in limbo, sometimes for weeks.

      TomD


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    5. #14
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      Re: When can i expect my router?

      Sure enough, BT have acknowledged the fault as an exchange fault and will get someone to fix it by the 12th (2 more bloody days!)

      I also asked the girl to make sure they connect the broadband up at the same time... this whole thing has turned into a mini fiasco!

    6. #15
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      Re: When can i expect my router?

      ok im ****** now. my activation date is the 12th and no bloody router!!!! sky is really hacking me of. i do not like to swear so apolagies for it but i am not in a good mood at all. Also i dont want to pay like 2 just to ring them and ask were my router is! really annoyed!
      Last edited by dtr44; 10-09-07 at 05:43 PM. Reason: pm sent

    7. #16
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      Re: When can i expect my router?

      Activation day and no router!

      Missus called them yesterday and they just told her it could be a few weeks!

    8. #17
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      Re: When can i expect my router?

      Missus called them yesterday and they just told her it could be a few weeks!
      Just phoned them up again to confirm this, as if this was the case I was prepared to cancel... however they were shocked that someone had quoted you that and she went on to confirm what the person yesterday told me which is 5 days tops.

      She even said if I phone up tomorrow I will be able to get the parcelforce tracking number and arrange delivery with them.... lets see.

      Tony

    9. #18
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      Re: When can i expect my router?

      Also, my phone line is still dead and BT are supposed to be looking into it... lets hope they remember to plug the BB back in.

      What is it with big corporations making silly little mistakes like these? You would have thought they would have this sorted by now, BB is no longer a new technology.

    10. #19
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      Re: When can i expect my router?

      man feel it. im also without a router!!! and activation is tomorw!

    11. #20
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      Re: When can i expect my router?

      Same problems here....

      Ordered sky mid package, got activation letter, not got passwords as yet, having router delivered to my work address seeing as i'm there when people normally deliver!

      Ordered 9 days ago (7 working days) phoned up today to see where router was (have reception waiting for parcel from me) got told that they had a problem with dispatching the routers and there was a 5 day delay!!!!

      He then went onto state that it should be sent out on friday at the latest...... here's hoping!

     

     
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