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    Getting rid of sky BB...

    This is a discussion on Getting rid of sky BB... within the Sky Broadband help forums, part of the Sky Broadband help and support category; I sent an email asking for my BB service to be terminated and I got this response: Dear Mr Norman, ...

    1. #1
      acoolwelshbloke's Avatar
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      Getting rid of sky BB...

      I sent an email asking for my BB service to be terminated and I got this response:

      Dear Mr Norman,

      Thanks for contacting Sky Broadband.

      I understand that you wish to cancel your broadband service.
      We require a minimum subscription period of 12 months. Should you cancel your broadband subscription within this term you may be liable for any costs incurred by Sky due to early termination of the agreed contract.


      If you need further help or information, please reply to this email or contact us on 08705 515 515.

      Kind regards


      Warren
      Sky Broadband Customer Services
      Ok so I have 5 or 4 months left of a 12 month contract, I can cancel a service at anytime however if i'm under contract all they can bill me is the remaining months of that said min term?

      I have gone through the terms & cond on their site but there is nothing about:

      Should you cancel your broadband subscription within this term you may be liable for any costs incurred by Sky due to early termination of the agreed contract.


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    3. #2
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      Re: Getting rid of sky BB...

      I would have thought the maximum that Sky could charge you is the remaining term, ie 4 or 5 months.

      Good luck, I know you have had loads of problems.




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      Re: Getting rid of sky BB...

      Have a look at clause
      11.
      (j) We will not refund any Sky Broadband Payments or other payments made under this Contract if we end this Contract because you have broken the Conditions. If this Contract ends during your Minimum Term (other than where you have a right to end it), you will have to compensate Sky for any reasonable losses or costs suffered as a result.

      TomD


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    5. #4
      acoolwelshbloke's Avatar
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      Re: Getting rid of sky BB...

      Ok thanks for that, guess im stuffed then!

      I was more than happy to pay any remainder of the min term but thats ok I will call tomorrow and cancel the movies and sports package and drop to a four mix!

      Sky might gain 25 over the next four - five months but they will loose 26 a month from here on in!

     

     

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