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    Router Connected But Going Backwards!!

    This is a discussion on Router Connected But Going Backwards!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Pls,pls, can someone help before wife commits mass murder! Since last Saturday the router is saying we are ...

    1. #1
      skelf 23's Avatar
      skelf 23 is offline Sky User Member
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      Unhappy Router Connected But Going Backwards!!

      Hi all, Pls,pls, can someone help before wife commits mass murder!

      Since last Saturday the router is saying we are connected but we either can`t access the net, or if able to display web pages they load slower than dial up. We have been on the sky connect package since April, we initally have had no connection problems and received around 2mb. After lengthy calls to technical services they eventually sent BT who today replaced the line into the house and gave us a new line from the exchange.
      Only problem is that it does not seem to have made any difference. We are running XP, router is connected to the master socket and the PC is wired.
      I have looked around the posts but don`t seem able to find any info that could solve our problem.

      Cheers for any help


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 320 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.0 18.0
      Attn(dB): 58.0 31.5
      Pwr(dBm): 12.5 12.1
      Max(Kbps): 352 912
      Rate (Kbps): 320 448
      G.dmt framing
      K: 11(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 66 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 536 128
      D: 1 1
      Counters
      SF: 1175349 1175347
      SFErr: 8692 32
      RS: 0 0
      RSCorr: 0 2
      RSUnCorr: 0 0

      HEC: 3580 10
      OCD: 0 2
      LCD: 0 0
      Total Cells: 15075978 0
      Data Cells: 3401852 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1091 0
      SES: 678 0
      UAS: 39 0
      Total time = 5 hours 50 min 28 sec
      SF = 1233866
      CRC = 36885
      LOS = 10998
      LOF = 0
      ES = 1091
      Latest 1 day time = 5 hours 50 min 28 sec
      SF = 1233866
      CRC = 36885
      LOS = 10998
      LOF = 0
      ES = 1091
      Latest 15 minutes time = 5 min 28 sec
      SF = 19349
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      Hopefully someone understands this as it is double dutch to me.


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Router Connected But Going Backwards!!

      when you say master socket, have you taken the faceplate off and put the filter and router into the TEST socket beneath the master socket faceplate?

    4. #3
      skelf 23's Avatar
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      Re: Router Connected But Going Backwards!!

      BT had it hooked up like that, but this made no difference. He had to disconnect and replace the face plate. He was at a loss to explain why this is happenning.

    5. #4
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      Re: Router Connected But Going Backwards!!

      I know it not what you want to hear, but it sounds like it's one for BT and Sky to sort out between them......

      Have you had ADSL before sky?

    6. #5
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      Re: Router Connected But Going Backwards!!

      Yes we had broadband supplied by Freeserve/Wanadoo/Orange for about 4 years with no problems at all. Do you have any idea what the problem might be?

      Cheers.

    7. #6
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      Re: Router Connected But Going Backwards!!

      In that case, then it must be a sky setup problem at your exchange or a totally knackered router.

      I guess with orange you had a usb modem?? If you can get hold of another router, then you can extract your username and password using mognuts util and then hook up another router to see if thats the problem.

    8. #7
      skelf 23's Avatar
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      Smile Re: Router Connected But Going Backwards!!

      That sounds rather to daring for me as my PC and Technical abilities are very limited, so it looks like yet more calls to " the so called experts at SKY ".
      Thanks very much for your time and help, I`ll have to sleep with one eye open tonight, cos the wife has started foaming at the mouth.

      Liverpool got an easy draw in the Champions Leauge spare a thought for us Glasgow Rangers fans. Hopefully we`ll get you in the final. " probably more chance of that happenning,than getting my broadband fixed ".

      Cheers again.

    9. #8
      reddwarfcrew's Avatar
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      Re: Router Connected But Going Backwards!!

      lol! If we do meet, you'll get hammered by us if we keep performing the way we have.

      See if you can get sky to send a new router... hopefully someone else will come forward with some suggestions.

    10. #9
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      Re: Router Connected But Going Backwards!!

      You have a lot of errors for such a short time, have you disconnected the ring wire from terminal 3 in all your junction boxes. This is the 'ring' wire and can act like an aerial picking up a lot of interference. It is not required with modern phones.

      It may also be a 'stale' connection which Tier 3 should be able to fix it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      Re: Router Connected But Going Backwards!!

      After 8 days dealing with tech srevices, BT renewing the line, and another day on the phone, Sky reckon the router is goosed. They say that it is only negotiating 512kb with the exchange. I have also noticed that the noise level is very low and is never stable. Should I try to reflash the router with the sky firmware or wait until the replacement arrives.

      ps. Has anyone had any joy through the complaints department regarding compensation, for phone calls, no xbox live, etc.

     

     
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