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    No internet connection when phone is in use

    This is a discussion on No internet connection when phone is in use within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I've read through the FAQ, searched, and looked through the first 10 pages of posts, but didn't see ...

    1. #1
      camoscato's Avatar
      camoscato is offline Sky User Member
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      No internet connection when phone is in use

      Hi all,

      I've read through the FAQ, searched, and looked through the first 10 pages of posts, but didn't see anything that looked like a similar problem. If I missed it, I apologize for clogging up the forum.

      I've got Sky Broadband Max, Sky Talk Unlimited and Sky+. I have one computer, a laptop running Windows XP, which I use to connect to the internet wirelessly. My problem is whenever I pick up the phone - either to answer it or make a call - any computer program running which connects to the internet (Internet Explorer, MSN Messenger, etc) disconnects.

      Whenever this happens, the wireless icon in the system tray indicates that I'm still connected to the wireless network, but IE and MSN still will not connect. In order to use IE and MSN, I have to go into the wireless network configuration, disconnect and then reconnect. Then everything works fine until the next time I use the phone.

      I'd appreciate any advice anyone has.

      thanks,
      Carl


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: No internet connection when phone is in use

      Have you got filters on all sockets?
      Have you tried swapping filters?

    4. #3
      camoscato's Avatar
      camoscato is offline Sky User Member
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      Re: No internet connection when phone is in use

      I switched out the filter and now it's all working. Thanks very much for the fast help!

     

     

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