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    Coming back to Sky BB?

    This is a discussion on Coming back to Sky BB? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi , I left Sky BB a good few month's ago to go to BE 24Meg BB in the hope ...

    1. #1
      gareth824's Avatar
      gareth824 is offline Sky User Member
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      Coming back to Sky BB?

      Hi ,

      I left Sky BB a good few month's ago to go to BE 24Meg BB in the hope of getting a faster, more superior service. I didn't so now I'm paying an extra 15 per month for a service that stinks. It constantly disconnects, it's exactly the same speed as I got with Sky and sometimes slower!

      My question is if I get a MAC from BE will there be any downtime or will it just go off on a certain day and then come back on as SKY the same day?

      Cheers.


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    3. #2
      indefatigable's Avatar
      indefatigable is offline Sky User Member
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      Re: Coming back to Sky BB?

      you wont be able to use a MAC code from Be to Sky, as they are both LLU service providers. There is currently no method of doing a seemless transition between LLU services. You will ahve to completely cancel your Be service, and then contact Sky to get theirs. It will take upto 14 days between your Be stopping before your Sky will start

    4. #3
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      Re: Coming back to Sky BB?

      Oh...Sky issued me with a MAC when I left which I gave BE and I'm sure there was no downtime? I deffo didn't cancel my SKY though.

    5. #4
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      Re: Coming back to Sky BB?

      BE seem to be one of the few who have the expertise to accept migrations from other LLUs. Your case is just one of many recorded on the Net. Why this should be, I don't know. They have proved that it is possible and the only reason I can see for Sky being unable to do it is lack of knowledge. Either that or BE have employed Harry Potter to work in their provisioning department

      As things stand, Sky will accept an LLU MAC but do not appear to use it, they rely on cease and provide to move the service. This seems to often put the user in the position of being charged by their previous ISP, who, as the MAC has not been used, think they are still supplying the service. It also results in a downtime of 2-4 weeks. If you do decide to move with a MAC, make sure you give notice of leaving to your previous ISP. This is my own opinion, derived from many posts on the forum, referring to migration from other LLUs like BE and Tiscali etc.

      I am afraid I will never understand why it is so difficult to pull the plugs out of one DSLAM and push them into another.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    6. #5
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      Re: Coming back to Sky BB?

      Thanks Isitme,

      I thought I was going mad

      I might wait for the time being then as I don't fancy that much downtime.

    7. #6
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      Re: Coming back to Sky BB?

      I went from AOL (LLU service) to Sky (LLU Service) and they accepted the MAC.

      Had 2 hours downtime.

      Not to bad.

     

     

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