Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    Serious speed problems, any suggestions?

    This is a discussion on Serious speed problems, any suggestions? within the Sky Broadband help forums, part of the Sky Broadband help and support category; For the past few days I've been getting anything from 150kb/s down to 33kb/s on the Sky 16MB connection. I'm ...

    1. #1
      blue4578's Avatar
      blue4578 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jun 2007
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Serious speed problems, any suggestions?

      For the past few days I've been getting anything from 150kb/s down to 33kb/s on the Sky 16MB connection. I'm not an internet expert, is there anything I should do? It's been a couple of days since I rebooted the router, but that hasn't had any effect on the slow speeds when I have rebooted it other times this week. Here are my statistics:




      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 10.9 13.5
      Attn(dB): 19.5 10.2
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 18456 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 18246663 18246661
      SFErr: 16048002 2
      RS: 2372066312 155096618
      RSCorr: 48427602 30
      RSUnCorr: 89169406 0

      HEC: 16109592 5
      OCD: 561259 0
      LCD: 18 0
      Total Cells: 1825154836 453654006
      Data Cells: 3904656 1975991
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 260819 2
      SES: 260135 0
      UAS: 14 24902
      Total time = 1 days 10 hours 2 min 59 sec
      SF = 18246663
      CRC = 16048002
      LOS = 7
      LOF = 0
      ES = 260819
      Latest 1 day time = 10 hours 2 min 59 sec
      SF = 2235048
      CRC = 2226245
      LOS = 3
      LOF = 0
      ES = 36084
      Latest 15 minutes time = 2 min 59 sec
      SF = 11056
      CRC = 11023
      LOS = 0
      LOF = 0
      ES = 179
      Previous 15 minutes time = 15 min 0 sec
      SF = 55590
      CRC = 55376
      LOS = 0
      LOF = 0
      ES = 900
      Previous 1 day time = 24 hours 0 sec
      SF = 5337617
      CRC = 5316813
      LOS = 1
      LOF = 0
      ES = 86160
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55653
      CRC = 55405
      LOS = 0
      LOF = 0
      ES = 883
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55590
      CRC = 55393
      LOS = 0
      LOF = 0
      ES = 900
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55591
      CRC = 55376
      LOS = 2
      LOF = 0
      ES = 900

      Any help would be much appreciated.


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Serious speed problems, any suggestions?

      ur on nearly 100% errors so definately a line issue going on....are you on an extention?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      blue4578's Avatar
      blue4578 is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jun 2007
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious speed problems, any suggestions?

      No. Just connected normally to a regular phone line. This setup has been working for me for years until this week.

      Sky Broadband regularly seems to cut me off for short periods or slow right down. When I was with AOL never experienced a single problem with connection issues on the same phone line and so on.

      Is there anything I can do to make it work better?

    5. #4
      dtr44's Avatar
      dtr44 is offline Sky User Member
      Exchange: halfway wshal
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      glasgow
      Posts
      1,022
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Serious speed problems, any suggestions?

      try without extension if possible [master socket ]maybe use a cat5 [ethernet cable]instead of phone cable ,maybe a small break on extension causin noise problems [crc errors]

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Serious speed problems, any suggestions?

      I am surprised you are on ADSL2+, if you complain to Sky, you will be capped down ruthlessly, so avoid that at the moment.

      As I have just posted in another thread-
      You must try it from the TEST socket. A very high percentage of errors are caused by extensions, whether you are actually plugged in to them or not. Using the TEST socket, isolates the line from any extensions. Plug in extensions should be avoided at all costs.

      If your house has reasonably modern phones, disconnect the 'ring' wire from terminal 3, at every point it is connected. This acts like an aerial and can badly degrade a signal.
      AOL use a different system, I am fairly sure you would not be syncing at 18000 with them, this is the reason you are now having problems. ADSL2+ requires a much more stable line to deliver it's maximum potential.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts

      Re: Serious speed problems, any suggestions?

      Quote Originally Posted by blue4578 View Post
      When I was with AOL never experienced a single problem with connection issues on the same phone line and so on.
      Tempted though you may be to blame Sky, your line is showing an extremely high level of errors. They are either being generated in your home wiring, your BT line, or both. None of that is within Sky's remit or ownership.

      With AOL you were getting at most half the sync speed you now have. A higher sync speed puts more strain on a line and so the line needs to be in good condition. Where you might have got away with it at AOL speeds you won't with Sky Max.

      Can I recommend you take some time and read the cabling and faceplate help forum where you'll find info and advice on diagnosing and fixing line problems.

      You have two choices: fix the line errors and enjoy blistering speeds or ask Sky to cap you to a fraction of that speed to what your line can take. I know which I'd choose.

    8. #7
      jmanderson69's Avatar
      jmanderson69 is offline Sky User Member
      Exchange: Fallings Park
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2007
      Location
      Wolverhampton
      Posts
      39
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Serious speed problems, any suggestions?

      Id rather be capped down to like 8mb than have a crap time on the service. 8mb for a tenner you cant complain.

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Serious speed problems, any suggestions?

      Id rather be capped down to like 8mb than have a crap time on the service.
      Yes, if there is no other option, but rather a waste if you can improve your connection

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION