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    Access to sky denied

    This is a discussion on Access to sky denied within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Everyone I hope someone can help me. I have just gone onto sky broadband. My new windows vista computer ...

    1. #1
      irenelbainbridge's Avatar
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      Access to sky denied

      Hi Everyone

      I hope someone can help me. I have just gone onto sky broadband. My new windows vista computer is fine but i can’t connect my other older computer. It runs on windows 2000 and has no etreanet point so i am relying on wireless. I loaded Belkin which seems to work ok. But once i am on line i can’t get into the sky (or any site) i am being blocked by something. A note comes up saying

      FORBIIDDEN
      you are denied access because:
      Access denied by access control list
      The number 403 also comes up

      I have tried e-mailing sky, but no reply so far.

      Thanks Irene
      Last edited by irenelbainbridge; 22-08-07 at 12:35 AM. Reason: spelling mistakes


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    3. #2
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      Re: Access to sky denied

      Did you by any chance have a dial up connection before going on Sky?

      Just check the following:

      Open Internet Explorer
      Click on Tools
      Click on Internet Options
      Click on Connections
      Make sure there is a tick in Never dial a connection




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    4. #3
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      Re: Access to sky denied

      Sounds like a server or website is returning that error message to the browser.

      Is it possible that you / somehow have setup on the router it's self, a 'Wireless Access Control List'? This possibly might generate the 403 error on your wireless computer.

      To check, access the router and:

      1. Select Wireless settings
      2. Press the button 'Setup Access List'.
      3. Make sure that 'Turn Access Control On' is not ticked.

      If the 'Turn Access Control On' is ticked, untick it and press the button 'Apply'.

      Other things to check is that you have specified the correct encryption key and that the Sky DNS servers are inputted, as sometimes they do not always get picked up on the workstation.

      Good Luck.

    5. #4
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      Re: Access to sky denied

      Quote Originally Posted by NewsreadeR View Post
      Did you by any chance have a dial up connection before going on Sky?

      Just check the following:

      Open Internet Explorer
      Click on Tools
      Click on Internet Options
      Click on Connections
      Make sure there is a tick in Never dial a connection
      Also click on LAN settings at the bottom of that window and remove all the ticks, looks like proxies causing the issue. We used to get alot of this when sky first started usually orange dialup causing the issue

    6. #5
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      Re: Access to sky denied

      Also disable any Net Accelerators and Download assistants. Atguard and Netzip have also been known to cause this error, so disable/uninstall them if you have them.

      TomD


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    7. #6
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      Re: Access to sky denied

      Thank you everyone for your help.

      I managed to connect once I removed the ticks that looked like proxies on the LAN setting as suggested by I think it was ‘help@hand’
      Regards Irene

     

     

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