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    Phone Line Issues

    This is a discussion on Phone Line Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi all, looking for some help! i applied for sky broadband max about 2 weeks ago for migration from another ...

    1. #1
      bigviv's Avatar
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      Phone Line Issues

      hi all, looking for some help!

      i applied for sky broadband max about 2 weeks ago for migration from another provider (f2s), got my router, and was just waiting for my letter with the activation date. yesterday, my house alarm went off, when i turned it off, there was an icon on the alarm display which stated that the phone line was down

      i checked the line, and it was just noise, no dial tone or anything

      i went to check the internet, and that was down as well, obviously, but the router was showing a connection, so i thought i'd swap the router with the sky one, and lo and behold, it was working

      now, the phone line is still down (even though my broadband is working), i've raised a fault with BT, but has anyone ever encountered something like this before? any help? microfilter?


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    3. #2
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      Re: Phone Line Issues

      chances are, BT will disconnect the BB to get the phone working. They don't always do this but it's the usual practice - in which case a fault will then have to be raised to BT by Sky to reconnect the line...
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    4. #3
      bigviv's Avatar
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      Re: Phone Line Issues

      thanks for that, i just checked BTs fault tracker and it's a problem at the exchange, so no need for anyone to come over and check things out

      i'm wondering why i wasn't informed by Sky of when to expect the migration to occur...

    5. #4
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      Re: Phone Line Issues

      I had exactly the same thing when i was activated on Sky BB. Logged a call with BT and they fixed it the next day. I would have thought they would check the phone line is still working once the activation is complete.

     

     

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