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    speed keeps droping to 0 then climbing up again

    This is a discussion on speed keeps droping to 0 then climbing up again within the Sky Broadband help forums, part of the Sky Broadband help and support category; ok this is really weird its just started happening this evening but my router periodically seems to be losing the ...

    1. #1
      badasschris's Avatar
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      speed keeps droping to 0 then climbing up again

      ok this is really weird its just started happening this evening but my router periodically seems to be losing the ability to send and receive data this is what is happening

      I have a download running using bittorent (bitlord) and I am playing a mmorpg (guildwars) after 1-2 mins of starting up the game the game hangs the same way as when you have been disconnected (if u leave it hanging eventually guildwars will say you have no connection and are sent to the login screen) at this point i always minimise the game and check on my torrent and that has gone to 0 on both download and upload. I am still connected to the router and if i wait a few seconds the torrent will start downloading/uploading again and i can return to the game and login again but the same thing will happen.

      what could be causing this? Ive had problems with netgear routers in the past and a firmware upgrade has always sorted things out can this be done and is it a good idea?

      thanks


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: speed keeps droping to 0 then climbing up again

      so much info missing to make this a helpful answer - posting stats is first port of call as it sounds like its the noise margin dropping causing loss of connection.....see link on my sig on how to post full stats and stick them up first before doing anything else? also, are you on an extention?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      badasschris's Avatar
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      Re: speed keeps droping to 0 then climbing up again

      Hi this is my stats

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.5 13.0
      Attn(dB): 26.5 14.7
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 15568 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 5990 5988
      SFErr: 2 1
      RS: 778820 50898
      RSCorr: 9663 0
      RSUnCorr: 2 0

      HEC: 1 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 3512339 171808
      Data Cells: 4339 2188
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2 1
      SES: 0 0
      UAS: 14 16
      Total time = 1 min 56 sec
      SF = 5990
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Latest 1 day time = 1 min 56 sec
      SF = 5990
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Latest 15 minutes time = 1 min 56 sec
      SF = 5990
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      : can you see anything wrong here? because if anything its getting worse i never seem to get very fast download speeds now and for some reason when i installed bounce sky router to get the detailed stats my router kept disconnecting me from the wireless for about 5-10 mins. How can i tell which is my main telephone point in my flat i have about 5 in the flat and i cant tell them apart does this matter? I can no longer play online games now im with sky broadband i hope you can help

      thanks

    5. #4
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      Re: speed keeps droping to 0 then climbing up again

      This is unbearable i am now losing connection to the router constantly sometimes 10 times in a single minute and each time that bounce program whistles or makes a "ooooow" sound and it turns red. why is this happening waa, before it was just no ability to download all the time but now instead each time connection to the router fails. anything info on things I can try will be much appreciated.

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: speed keeps droping to 0 then climbing up again

      is it just wireless just kicking u off, cause them stats look fine. if its wireless, turn off UPnP in the router settings as this is prob the problem
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
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      Re: speed keeps droping to 0 then climbing up again

      the wireless is a new thing since i had that router bounce program running ive now taken it off and all seems fine as far as staying on the network but the speed keeps dropping to 0 and therefore i get kicked from my online game and downloads are slow as hell,

      the things i think it might be using total guessing and not much else is could my router be getting too hot? its well ventilated standing vertical but my flat is hot as hell and no way to cool it at the moment or maybe this extension thing. am i right in thinking a flat will have a main bt line and then extensions running from it? if thats the case how can you tell which is your main socket?

      Ive had a cabgle netgear router before and had upnp enabled with no adverse effects im gonna turn it off now but will i lose anything by doing that?

      thanks again I really appreciate all the input

    8. #7
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      Re: speed keeps droping to 0 then climbing up again

      The stats above dont really show alot because the router was only up for a minute, needs to be a few hours worth if possible with heavy usage. You should not need to install bounce to get detailed stats, use this Sky Netgear DG834GT utility version 0.4 click "ownload detailed stats" then backpage to first screen then click "download cfg file and then open with wordpad. upnp is a known bug on this router, also have you tried wired connection?

    9. #8
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      Re: speed keeps droping to 0 then climbing up again

      umm forgive me if this is wrong, but your running bittorent and trying to play guildwars which downloads as it goes right?

      have you tried playing it without downloading and did it work?

      if wireless have you tried changing channel and its not right next to the router?

    10. #9
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      Re: speed keeps droping to 0 then climbing up again

      hi this is a new set of stats

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.8 12.5
      Attn(dB): 26.5 14.7
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 15572 864
      Rate (Kbps): 15323 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 238 23
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.4980 7.7037
      L: 4096 216
      D: 64 8
      Counters
      SF: 3044507 3044505
      SFErr: 81223 6
      RS: 395785968 25878292
      RSCorr: 6412289 34
      RSUnCorr: 9711067 0

      HEC: 44757 8
      OCD: 18749 0
      LCD: 80 0
      Total Cells: 1744125104 88813307
      Data Cells: 13794328 4208527
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1753 3
      SES: 1447 0
      UAS: 14 16
      Total time = 13 hours 41 min 40 sec
      SF = 3044507
      CRC = 81223
      LOS = 377
      LOF = 0
      ES = 1753
      Latest 1 day time = 13 hours 41 min 40 sec
      SF = 3044507
      CRC = 81223
      LOS = 377
      LOF = 0
      ES = 1753
      Latest 15 minutes time = 11 min 40 sec
      SF = 43299
      CRC = 0
      LOS = 1
      LOF = 0
      ES = 1
      Previous 15 minutes time = 15 min 0 sec
      SF = 55590
      CRC = 8
      LOS = 4
      LOF = 0
      ES = 11
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55591
      CRC = 1905
      LOS = 12
      LOF = 0
      ES = 41
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55591
      CRC = 528
      LOS = 5
      LOF = 0
      ES = 16
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55590
      CRC = 9
      LOS = 1
      LOF = 0
      ES = 9


      I have tried turning off the torrent it makes no difference, I've tried various channels as well. could this be a firmware problem? if so can it be upgraded? I am still having this problem and i cant think of a single reason for it to be happening, oh yea upnp is off now.

    11. #10
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      Re: speed keeps droping to 0 then climbing up again

      Total time = 13 hours 41 min 40 sec
      SF = 3044507
      CRC = 81223
      LOS = 377
      LOF = 0
      ES = 1753

      Your CRC errors "line errors " are very high which could be your problem! they ideally should be less than 0.1% of the SF figure so from your stats above they shouldn't be higher than 3044 yours are 81223. You may have a wiring issue. Firstly open up all sockets and make sure only pins 2 and 5 are connected. If you can find you master which is usually the one with a split face plate i.e. front plate is in 2 halves, if you remove the lower half you should find a test socket behind there, if you plug your router in there it will isolate you from any extension wiring so if things improve you know it is your wiring causing the problem. If your master isn't that type then try the wiring pin 2 and 5 thing.

     

     
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