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    Regular connection drop outs

    This is a discussion on Regular connection drop outs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Im new to the forums and have been on Sky Max package for around 2 months now. Would appreciate ...

    1. #1
      toontoon's Avatar
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      Regular connection drop outs

      Hi,

      Im new to the forums and have been on Sky Max package for around 2 months now. Would appreciate some help/advice as to why my connection is very unstable and reguarly drops throughout the day and night. I use the mossywell programme which hepls to reboot the connection when it drops.

      If someone could take a look at my stats and maybe you can spot something out of the ordinary.

      Thanks in advance for any help

      Paul


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15644 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.9 13.0
      Attn(dB): 29.0 15.9
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 15724 864
      Rate (Kbps): 15644 764
      G.dmt framing
      K: 111(0) 24
      R: 10 16
      S: 1 8
      D: 128 8
      ADSL2 framing

      MSGc: 65 68
      B: 110 23
      M: 1 8
      T: 4 1
      R: 10 16
      S: 0.2265 7.7037
      L: 4273 216
      D: 128 8
      Counters
      SF: 1493953 1493951
      SFErr: 1482 5
      RS: 424282704 12698583
      RSCorr: 12886477 153
      RSUnCorr: 129507 0
      HEC: 1413 4
      OCD: 548 0
      LCD: 0 0
      Total Cells: 886465339 43280956
      Data Cells: 5188242 38117492
      Drop Cells: 0
      Bit Errors: 0 0
      ES: 199 4
      SES: 112 0
      UAS: 14 17
      Total time = 6 hours 40 min 49 sec
      SF = 1493953
      CRC = 1482
      LOS = 121
      LOF = 0
      ES = 199
      Latest 1 day time = 6 hours 40 min 49 sec
      SF = 1493953
      CRC = 1482
      LOS = 121
      LOF = 0
      ES = 199
      Latest 15 minutes time = 10 min 49 sec
      SF = 40342
      CRC = 70
      LOS = 32
      LOF = 0
      ES = 48
      Previous 15 minutes time = 15 min 0 sec
      SF = 55944
      CRC = 1290
      LOS = 12
      LOF = 0
      ES = 39
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55944
      CRC = 35
      LOS = 28
      LOF = 0
      ES = 34
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 56006
      CRC = 14
      LOS = 9
      LOF = 0
      ES = 14
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55944
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Regular connection drop outs

      are u on an extention?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      toontoon's Avatar
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      Re: Regular connection drop outs

      yes the extension comes from the main socket downstairs and goes upstairs to my router

    5. #4
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      Re: Regular connection drop outs

      chances are that's causing it then.....extentions, for all their worth, are crap. much better idea to get a longer ethernet cable
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Regular connection drop outs

      ok thanks for your help, i take it the stats look fine then apart from my extension cable?

    7. #6
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      Re: Regular connection drop outs

      the errors are there cause of the extention - chances are if u move it to the master, so long as everything else is in order, it should work fine!! attenuation is low enough for it not to give any silly problems
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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