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    Connection Keeps Dropping

    This is a discussion on Connection Keeps Dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; My Sky router has been connected for months and months without a problem, however I am now finding that once ...

    1. #1
      darylt's Avatar
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      Connection Keeps Dropping

      My Sky router has been connected for months and months without a problem, however I am now finding that once or twice a day my connection is being dropped by the router.

      The only way to get the connection back is to unplag the power from the router and then plug it back in agin.

      Any ideas on how I can rectify this?

      Thanks


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    3. #2
      Isitme's Avatar
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      Re: Connection Keeps Dropping

      Could be a heat problem. Do you have the router stood on end on the little plastic clips? Do you have UPnP disabled?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Connection Keeps Dropping

      Quote Originally Posted by Isitme View Post
      Could be a heat problem. Do you have the router stood on end on the little plastic clips?
      Yes

      Quote Originally Posted by Isitme View Post
      Do you have UPnP disabled?
      I do now!

    5. #4
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      Re: Connection Keeps Dropping

      well despite turning off the upnp it still lost the connection again this afternoon.

      This meant that I had to turn off both the Router and the PC and then turn them back on again to get a connection.

    6. #5
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      Re: Connection Keeps Dropping

      Follow this link:

      Sky Netgear DG834GT utility version 0.4
      Click on this link and choose get detailed stats, you may be asked for your router username and password, then click the back button in your browser and then the download button. This will then try to open a cfg file which you can use word or word pad to open.

      Copy and paste the stats here.

      Do you know what is happening when you lose the connection? i.e. is the router not able to get an IP address or is it just freezing

    7. #6
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      Re: Connection Keeps Dropping

      Here are the stats;
      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 704 Kbps, Downstream rate = 896 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.8 7.0
      Attn(dB): 63.5 31.5
      Pwr(dBm): 16.2 12.5
      Max(Kbps): 1088 800
      Rate (Kbps): 896 704
      G.dmt framing
      K: 29(0) 23
      R: 16 16
      S: 4 8
      D: 8 4
      ADSL2 framing
      MSGc: 1 1
      B: 29 23
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.5333 8.6666
      L: 240 192
      D: 8 4
      Counters
      SF: 3052262 3052260
      SFErr: 470872 54
      RS: 51888460 25944210
      RSCorr: 50877337 964548
      RSUnCorr: 863719 0

      HEC: 323430 30
      OCD: 784 12
      LCD: 16 6
      Total Cells: 108788606 0
      Data Cells: 284312 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 38375 0
      SES: 4223 0
      UAS: 22 0
      Total time = 14 hours 25 min 20 sec
      SF = 3052262
      CRC = 470872
      LOS = 7824
      LOF = 0
      ES = 38375
      Latest 1 day time = 14 hours 25 min 20 sec
      SF = 3052262
      CRC = 470872
      LOS = 7824
      LOF = 0
      ES = 38375
      Latest 15 minutes time = 10 min 20 sec
      SF = 36522
      CRC = 10864
      LOS = 6
      LOF = 0
      ES = 557
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 15663
      LOS = 9
      LOF = 0
      ES = 887
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 15555
      LOS = 6
      LOF = 0
      ES = 900
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 15628
      LOS = 10
      LOF = 0
      ES = 899
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 15176
      LOS = 9
      LOF = 0
      ES = 900
      All that I know is that I will be using the internet with no problem, then all of a sudden now pages will load.

      I have tried;
      Refreshing my connection from my PC - This does not work
      Rebooting my router from my PC - This does not work
      Turn off my PC, Turn off my Router, Turn on my router, turn on my PC - this works!

    8. #7
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      Re: Connection Keeps Dropping

      Seems wierd that you would have to reboot both your pc and router.

      Are you using wired or wireless?

      The stats you have posted dont look too good at all. Have you tried connecting to the test socket behind the master socket faceplate. If not, do that and then get your detailed stats and post them here.

      You could also try checking for a line fault by plugging a wired phone directly into the test socket, then dial 17070 and select option 2 for a quiet line test. If there are any crackles, pops or noises you have a fault on your line. If the line is good you should hear pure silence. If you do hear noises double check it is not the phone creating the problem, you can check this by wiggling the connections.

    9. #8
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      Re: Connection Keeps Dropping

      If your stats don't improve greatly when you are plugged into the Test socket, then I am afraid you may be one of the unfortunates who are on the limit for receiving Broadband. At the moment you are well capped down, but further capping may be required to give you a stable connection.

      What you could try is downloading and installing Mosseywell's Utility it will automatically reboot your router when the connection is lost. It also provides a much easier way to obtain your stats

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      darylt's Avatar
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      Re: Connection Keeps Dropping

      The stats that I gave were for my wireless laptop, although I do also have a wired desktop.

      I tried the utility that you have suggested, but it rebooted my router every 20 seconds or so so have turned it off as it made my poor connection a very very unuseable connection.

      I will get the stats from the master socket and post them on here.

    11. #10
      Isitme's Avatar
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      Re: Connection Keeps Dropping

      I will get the stats from the master socket and post them on here.
      The Test socket if you possibly can, as this rules out any internal wiring faults. Remove the front plate of the Master socket to expose the Test socket(2 screws)

      I am surprised you are having problems with the Utility, maybe someone, maybe even Mosseywell himself, would like to give an opinion?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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