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    Help... Please check my stats, connection keeps dropping!

    This is a discussion on Help... Please check my stats, connection keeps dropping! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Had sky for around a month having left VM. First 2-3 days was fantastic very impressed with speed and performance, ...

    1. #1
      Greg2007's Avatar
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      Help... Please check my stats, connection keeps dropping!

      Had sky for around a month having left VM.

      First 2-3 days was fantastic very impressed with speed and performance, since then its been poor.

      The modem keeps dropping the connection, with 'page cannot be displayed' on both computers at which point you have to unplug the modem. I moved the modem downstairs to the main bt socket, I have turned of the upnp and switched the mode to auto 108mbps, but still the connection drops.

      What do i do next?

      These are the stats:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 5760 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.1 13.0
      Attn(dB): 53.0 31.5
      Pwr(dBm): 19.8 12.5
      Max(Kbps): 6336 1056
      Rate (Kbps): 5760 768
      G.dmt framing
      K: 181(0) 25
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 181 25
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0879 8.6153
      L: 1456 208
      D: 64 8
      Counters
      SF: 4587950 4587948
      SFErr: 11075 4
      RS: 311980622 38997558
      RSCorr: 53462617 450
      RSUnCorr: 25170 0

      HEC: 9494 4
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1059543258 0
      Data Cells: 4147514 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1100 0
      SES: 281 0
      UAS: 21 0
      Total time = 21 hours 40 min 23 sec
      SF = 4587950
      CRC = 11075
      LOS = 76
      LOF = 0
      ES = 1100
      Latest 1 day time = 21 hours 40 min 23 sec
      SF = 4587950
      CRC = 11075
      LOS = 76
      LOF = 0
      ES = 1100
      Latest 15 minutes time = 10 min 23 sec
      SF = 36640
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 2
      LOF = 0
      ES = 2
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Your help would be greatly appreciated, thanks.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Help... Please check my stats, connection keeps dropping!

      You really need to plug in to the TEST socket. This rules out any faulty internal wiring, being a direct connection to the phone line. This socket is located behind the face plate of the Master socket. Others may confirm, but I think you have been capped, probably to reduce line errors. If these can be reduced your connection will improve. Can you confirm whether you are using wireless or ethernet?

    4. #3
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Help... Please check my stats, connection keeps dropping!

      id say the line is currently set at 8down/768up...especially as they've recently gone live so prob not called Sky yet....
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      Greg2007's Avatar
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      Re: Help... Please check my stats, connection keeps dropping!

      Im using wireless as modem is down stairs in the main bt socket, how do i use the test socket?

    6. #5
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Help... Please check my stats, connection keeps dropping!

      the test socket is behind the faceplate of the master (if you have one of the masters that splits in 2 at the front) - this bypasses any extentions around the house. also, wireless might be ur problem - have you thought about getting a longer ethernet cable? not very convinient but much more stable than crappy wirelss
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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