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    Connection Keeps dropping

    This is a discussion on Connection Keeps dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been on the Mid package for approx 6 months, the first month was hell due to a series ...

    1. #1
      staceym's Avatar
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      Angry Connection Keeps dropping

      I have been on the Mid package for approx 6 months, the first month was hell due to a series of faults on my BT line. After this I had a brilliant connection for around 4 months only the odd occasion of the wireless dropping but apart from that it was a brilliant service. During the past 6 weeks (coincidently since the sky exchange or something went down) I have had a nightmare connecting. Some days are fine but others are terrible. After reading several posts on this forum I have followed a series of advice. I am now connected through the test socket as this seemed to help to begin with, I have also turned off UPnP. It has taken me 2 hours this morning of rebooting the router just to be able to post this message! Just wondering if someone could have a look at the stats below to see if they can spot something that may be causing the bad connection.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 2272 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.8 14.0
      Attn(dB): 48.0 29.5
      Pwr(dBm): 19.5 5.1
      Max(Kbps): 2592 960
      Rate (Kbps): 2272 416
      G.dmt framing
      K: 72(0) 14
      R: 16 16
      S: 2 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 105 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.1509 17.0666
      L: 848 120
      D: 64 8
      Counters
      SF: 26874 26872
      SFErr: 26 26
      RS: 913750 114206
      RSCorr: 860 48
      RSUnCorr: 450 0

      HEC: 22 10
      OCD: 1 32
      LCD: 0 6
      Total Cells: 2450460 0
      Data Cells: 70919 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 118 0
      SES: 113 0
      UAS: 232 0
      Total time = 37 min 17 sec
      SF = 111364
      CRC = 7274
      LOS = 46
      LOF = 0
      ES = 118
      Latest 1 day time = 37 min 17 sec
      SF = 111364
      CRC = 7274
      LOS = 46
      LOF = 0
      ES = 118
      Latest 15 minutes time = 7 min 17 sec
      SF = 25700
      CRC = 26
      LOS = 7
      LOF = 0
      ES = 7
      Previous 15 minutes time = 15 min 0 sec
      SF = 49809
      CRC = 927
      LOS = 5
      LOF = 0
      ES = 11
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 35855
      CRC = 6321
      LOS = 34
      LOF = 0
      ES = 100

      Any help would be much appreciated!


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    3. #2
      reddwarfcrew's Avatar
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      Re: Connection Keeps dropping

      You're getting lots of errors on your line. have you tried the test socket underneath the bt master socket faceplate?

    4. #3
      staceym's Avatar
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      Re: Connection Keeps dropping

      Hi, Yes it has been plugged into the test socket for about 4 weeks. This helped to start with but it has gradually got worse.

    5. #4
      staceym's Avatar
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      Re: Connection Keeps dropping

      Just wondering if anyone had chance to look at my stats to figure out what the problem might be. I am going to ring Sky today but would like to be able to give them a good idea of the cause. Thanks

    6. #5
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      Re: Connection Keeps dropping

      Just thought I would post my latest stats.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 2784 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.5 14.0
      Attn(dB): 49.0 31.0
      Pwr(dBm): 19.7 5.8
      Max(Kbps): 3072 928
      Rate (Kbps): 2784 416
      G.dmt framing
      K: 88(0) 14
      R: 16 16
      S: 2 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 71 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.2222 17.0666
      L: 576 120
      D: 64 8
      Counters
      SF: 29403 29401
      SFErr: 564 532
      RS: 999732 124954
      RSCorr: 18985 842
      RSUnCorr: 8868 0

      HEC: 494 128
      OCD: 10 588
      LCD: 0 66
      Total Cells: 3272043 0
      Data Cells: 14112 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 210 0
      SES: 183 0
      UAS: 226 0
      Total time = 49 min 22 sec
      SF = 153595
      CRC = 6985
      LOS = 108
      LOF = 0
      ES = 210
      Latest 1 day time = 49 min 22 sec
      SF = 153595
      CRC = 6985
      LOS = 108
      LOF = 0
      ES = 210
      Latest 15 minutes time = 4 min 22 sec
      SF = 15408
      CRC = 512
      LOS = 42
      LOF = 0
      ES = 45
      Previous 15 minutes time = 15 min 0 sec
      SF = 42631
      CRC = 4137
      LOS = 26
      LOF = 0
      ES = 97
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 44981
      CRC = 2168
      LOS = 28
      LOF = 0
      ES = 53
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 50575
      CRC = 168
      LOS = 12
      LOF = 0
      ES = 15

    7. #6
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      Re: Connection Keeps dropping

      I have today spent the over 2 hours on the phone to sky trying to resolve my connection problems. Mananged to get through to a tier 3 engineer only after threatening to leave and asking for a MAC code. The engineer tried many tests and changed various settings and then capped my speed to 2mb. I am still having awful connection problems with my connection failing around 4 times in the past hour.

      I am now told that I need to get a BT engineer out as the fault could be in the internal wiring. Sky are not prepared to contact BT for me as they say I need to contact them. BT wont talk to me as they say it is a Sky issue. Catch 22!!!!! Now what do I do.

      Sky have authorised a MAC code for me even though I have only been on the contract for 6 months, should I move back to the faultless service I received at BT or try and resolve this??

      Any help or advice would be much appreciated!!

    8. #7
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      Re: Connection Keeps dropping

      we cannot tell BT to fix ur internal wiring - its ur line and nothing Sky can do. BT, however, will tell u where to go IF you mention its BB.....it is a catch 22 but nothing to do with Sky im afraid if it a line problem
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
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      Re: Connection Keeps dropping

      If you are definitely plugged into the Test socket then your external line is at fault. Nothing Sky can do about it, but you could try phoning BT and tell them you are hearing noises on your phone line. Don't mention it has anything to do with Broadband. You are not one of the unfortunates who live in an area that has been flooded? If you are this could seriously degrade your connection.

    10. #9
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      Re: Connection Keeps dropping

      Thanks for your replies! No we are not in a flooded area so can't put it down to that. Yes definately plugged into the test socket which seemed to help when I first plugged the router to there but has since got drastically worse. Will try to ring BT tomorrow but not mention broadband, see what they will do then!
      Thanks Guys!

    11. #10
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      Re: Connection Keeps dropping

      Hi. dont feel that you are on your own. I have been having the same problems over the last 2 - 3 weeks. It is not as bad as yours but it is just not good enough. What the heck do we do - looking around the net and this forum is probably as good as anything. I spent an hour on the phone to Sky yesterday and the advise they gave was just crap. "Try changing to WEP"
      Have you looked at your router info? I found that the downloads were blocked. But creating an Allow did not sort the problem.
      I have tried rebooting the router in the evening when the loading is high. The idea apparently is that you allow the router to set itself up in the worst conditions - but again the slowing and dropping out still continues.
      If you find a solution do please post it so we other poor bu---rs can give it a try.

     

     
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