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    Pipex to SKY = problems

    This is a discussion on Pipex to SKY = problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I've been with Pipex bb for around 3 years (dial up before that) without a single problem. In ...

    1. #1
      franzkoenan's Avatar
      franzkoenan is offline Sky User Member
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      Pipex to SKY = problems

      Hi all,
      I've been with Pipex bb for around 3 years (dial up before that) without a single problem. In June I changed over to SKY with everything going smoothly.
      Since then I have experienced numerous dropouts per day using both a wireless laptop and a PC with wireless adapter - the speed drops to 1Mbps although it stays connected any web pages time out.
      I've gone into the router and disabled UPnP and have tried running on different channels to no better effect.
      Can anyone offer any advice?
      I've just spoken to SKY support who, after telling me to delete cookies & history files, now tells me that it is because I am running my own personal copy of McAfee and not theirs. He couldn't pass me onto 2nd level support because "the computer hadn't asked him to" !!!!
      After being told there were no supervisors available to talk to me I offered to cancel my service to which he duly gave me the address to write to.

      I'd rather not if I can help it, but there really has been no change whatsoever since leaving Pipex and I now find my connection unusable.

      Any help gratefully received,
      Franz.
      P.S. I'm another who can't access NUFC.com


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Pipex to SKY = problems

      posting ur router stats would be a good place to start but chances are its a wireless issue. you tried it wired?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      puretoon's Avatar
      puretoon is offline Sky User Member
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      Re: Pipex to SKY = problems

      thats a shame you're getting connection/drops problems cos I used to be with Pipex too, they were and still are a nightmare with me.
      I'm glad I changed to Sky. I have slight problems connecting etc too sometimes, but it's righting itself somehow.
      I use a desktop pc so are joined by ethernet, which should mean good connection..........

    5. #4
      franzkoenan's Avatar
      franzkoenan is offline Sky User Member
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      Re: Pipex to SKY = problems

      Haven't tried it wired yet, it shouldn't be a PC/laptop problem as nothing has changed since switching over.
      Here are my router stats anyway, thanks for looking at them:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 2048 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 14.2 13.0
      Attn(dB): 60.0 31.5
      Pwr(dBm): 17.0 2.3
      Max(Kbps): 3040 1024
      Rate (Kbps): 2048 416
      G.dmt framing
      K: 65(0) 14
      R: 16 16
      S: 2 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 65 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.2424 17.0666
      L: 528 120
      D: 64 8
      Counters
      SF: 4697750 4697748
      SFErr: 381 204
      RS: 159723520 19965429
      RSCorr: 41239015 2562
      RSUnCorr: 960 0

      HEC: 297 154
      OCD: 0 32
      LCD: 0 2
      Total Cells: 385747023 0
      Data Cells: 185772 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 534 0
      SES: 303 0
      UAS: 21 0
      Total time = 22 hours 11 min 30 sec
      SF = 4697750
      CRC = 381
      LOS = 423
      LOF = 0
      ES = 534
      Latest 1 day time = 22 hours 11 min 30 sec
      SF = 4697750
      CRC = 381
      LOS = 423
      LOF = 0
      ES = 534
      Latest 15 minutes time = 11 min 30 sec
      SF = 40639
      CRC = 4
      LOS = 7
      LOF = 0
      ES = 7
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 2
      LOS = 2
      LOF = 0
      ES = 3
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 326
      LOS = 5
      LOF = 0
      ES = 222
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 1
      LOS = 10
      LOF = 0
      ES = 7
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 6
      LOF = 0
      ES = 6

    6. #5
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      Re: Pipex to SKY = problems

      Hi,

      Wireless connection has nothing to do with your actual connection to sky. There is a problem however but i can only think its a problem with your router or your wireless adapters ( incompatability ) i too came from pipex and have had no real problems although i mainly use wired connection but the laptop is always 54mbs full strength so try a wired connection first and if thats fine then trying tech support will be easier as you can just say my connection is fine its my wireless thats a problem.

      Ian
      Bt phone socket and wiring help > http://www.skyuser.co.uk/forum/cabling-faceplate-help/

      Router stats and help on understanding them > http://www.skyuser.co.uk/forum/router-stats/

     

     

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