Pipex to SKY = problems

[franzkoenan]

Hi all,
I've been with Pipex bb for around 3 years (dial up before that) without a single problem. In June I changed over to SKY with everything going smoothly.
Since then I have experienced numerous dropouts per day using both a wireless laptop and a PC with wireless adapter - the speed drops to 1Mbps although it stays connected any web pages time out.
I've gone into the router and disabled UPnP and have tried running on different channels to no better effect.
Can anyone offer any advice?
I've just spoken to SKY support who, after telling me to delete cookies & history files, now tells me that it is because I am running my own personal copy of McAfee and not theirs. He couldn't pass me onto 2nd level support because "the computer hadn't asked him to" !!!!
After being told there were no supervisors available to talk to me I offered to cancel my service to which he duly gave me the address to write to.

I'd rather not if I can help it, but there really has been no change whatsoever since leaving Pipex and I now find my connection unusable.

Any help gratefully received,
Franz.
P.S. I'm another who can't access NUFC.com

[IWasNotTheEnemy]

posting ur router stats would be a good place to start but chances are its a wireless issue. you tried it wired?

[puretoon]

thats a shame you're getting connection/drops problems cos I used to be with Pipex too, they were and still are a nightmare with me.
I'm glad I changed to Sky. I have slight problems connecting etc too sometimes, but it's righting itself somehow.
I use a desktop pc so are joined by ethernet, which should mean good connection..........

[franzkoenan]

Haven't tried it wired yet, it shouldn't be a PC/laptop problem as nothing has changed since switching over.
Here are my router stats anyway, thanks for looking at them:

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 2048 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 14.2 13.0
Attn(dB): 60.0 31.5
Pwr(dBm): 17.0 2.3
Max(Kbps): 3040 1024
Rate (Kbps): 2048 416
G.dmt framing
K: 65(0) 14
R: 16 16
S: 2 16
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 65 14
M: 2 16
T: 1 1
R: 16 16
S: 2.2424 17.0666
L: 528 120
D: 64 8
Counters
SF: 4697750 4697748
SFErr: 381 204
RS: 159723520 19965429
RSCorr: 41239015 2562
RSUnCorr: 960 0

HEC: 297 154
OCD: 0 32
LCD: 0 2
Total Cells: 385747023 0
Data Cells: 185772 0
Drop Cells: 0
Bit Errors: 0 0

ES: 534 0
SES: 303 0
UAS: 21 0
Total time = 22 hours 11 min 30 sec
SF = 4697750
CRC = 381
LOS = 423
LOF = 0
ES = 534
Latest 1 day time = 22 hours 11 min 30 sec
SF = 4697750
CRC = 381
LOS = 423
LOF = 0
ES = 534
Latest 15 minutes time = 11 min 30 sec
SF = 40639
CRC = 4
LOS = 7
LOF = 0
ES = 7
Previous 15 minutes time = 15 min 0 sec
SF = 52930
CRC = 2
LOS = 2
LOF = 0
ES = 3
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52931
CRC = 326
LOS = 5
LOF = 0
ES = 222
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 1
LOS = 10
LOF = 0
ES = 7
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 6
LOF = 0
ES = 6

[IanMax]

Hi,

Wireless connection has nothing to do with your actual connection to sky. There is a problem however but i can only think its a problem with your router or your wireless adapters ( incompatability ) i too came from pipex and have had no real problems although i mainly use wired connection but the laptop is always 54mbs full strength so try a wired connection first and if thats fine then trying tech support will be easier as you can just say my connection is fine its my wireless thats a problem.

Ian