Hi everyone. I am currently capped to 4mb by sky broadband because uncapping gives me an intermittent connection according to sky.

As of recently i was getting the 4096kbps download speed on the sky router stats but in the past couple weeks it has gone down to 3264kbps download. It has stayed heer and hasn't changed and generally i am having alot more problems with slow loading pages etc.

I phoned sky up but the lady said that it was capped at 4mb but the speed coming through was 3263kbps she made a strange comment saying 'SMB is still fast' which makes me think it may have been capped to that speed now but she denied this.

I would just phone sky up but the CS is atrocious in the last month i built up a bill of 13 phoning their bloody premium numbers. why don't they have freephone numbers like bulldog for example?

Please help me i really don't know what to do i have tried resetting the router and evrything and i haven't changed any equipment or anything which would decrease the speed. Please help.

Thank you. These are my sky router detailed stats btw:
/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 320 Kbps, Downstream rate = 3264 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 20.3 14.0
Attn(dB): 38.0 23.5
Pwr(dBm): 15.7 0.8
Max(Kbps): 7072 1216
Rate (Kbps): 3264 320
G.dmt framing
K: 103(0) 11
R: 16 16
S: 2 16
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 129 14
M: 1 16
T: 1 1
R: 16 16
S: 1.1230 17.0666
L: 1040 120
D: 64 8
Counters
SF: 61967539 61967537
SFErr: 3112 362
RS: 2106896362 263362032
RSCorr: 1397771115 27104
RSUnCorr: 49572 0

HEC: 2562 204
OCD: 135 0
LCD: 0 0
Total Cells: 3814504054 0
Data Cells: 350260818 0
Drop Cells: 0
Bit Errors: 0 0

ES: 7921 0
SES: 7264 0
UAS: 53 0
Total time = 1 days 3 hours 50 min 59 sec
SF = 87209297
CRC = 6765
LOS = 36479
LOF = 0
ES = 7921
Latest 1 day time = 3 hours 50 min 59 sec
SF = 815246
CRC = 2
LOS = 9
LOF = 0
ES = 7
Latest 15 minutes time = 5 min 59 sec
SF = 21113
CRC = 0
LOS = 1
LOF = 0
ES = 1
Previous 15 minutes time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 2
LOF = 0
ES = 1
Previous 1 day time = 24 hours 0 sec
SF = 5082263
CRC = 12
LOS = 87
LOF = 0
ES = 57
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52990
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0