Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 12

    Sky are wrong to advise people to format their drives

    This is a discussion on Sky are wrong to advise people to format their drives within the Sky Broadband help forums, part of the Sky Broadband help and support category; My father-in-law has been disconnected from his Sky BB because apparently his pc is sending bulk e-mails, and is in ...

    1. #1
      Paulst30's Avatar
      Paulst30 is offline Sky User Member
      Exchange: Scotstoun
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Location
      Glasgow
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky are wrong to advise people to format their drives

      My father-in-law has been disconnected from his Sky BB because apparently his pc is sending bulk e-mails, and is in breach of his contract.

      A letter detailing this has also notified him that because anti-virus and spyware programs arent working, he needs to Format all of his computers that connect to Sky and then contact them when its done.

      .................................................. .................................................. ...

      Sky are bonkers if they think for one minute people are going to follow this advice, purely because;

      1. How do they suppose a novice will do that, without incurring cost
      2. They supplied no evidence that this "bulk email spam" was being sent
      3. In order to back up data from your HDD you need help if not done before

      Sky offered no tutorials, or help with this demand and also for the simple fact that they cannot supply evidence that this is happening is nothing short of unbelievable.

      For a start, i look after his pc's and am an MCP, so its crazy for them to assume that his pc is transmitting this data, i've got his laptops locked down so much that nothing can get in.

      They cut him off on Friday afternoon, with no warning and no letter, apart from the response after my mother in law phoned to complain.

      Has anyone else experienced this extremely novice behaviour from Sky??

      Every person that knows the slightest about pc's knows that formatting is a LAST resport and every aveneue must be explored before you do this. Sky seem to generalise this term by making people think that this is going to be straight forward.

      utter nonsense from Sky once again

      //rantmode off


    2. Advertisement
    3. #2
      Lord Farquaad's Avatar
      Lord Farquaad is offline Sky User Member
      Exchange: MYHUD
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      Can't understand why they want you to format your drive, just run a virus scan and spyware scan. phone Sky and say that you reformated your hard drive. Sky have no way of checking to see if you have really formated your drive.

    4. #3
      j112's Avatar
      j112 is offline Sky User Member
      Exchange: Montfort (LEICESTER)
      Broadband ISP: Sky Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jan 2007
      Location
      Leicester
      Posts
      72
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      yes i had the same exact problem i did have a virus and Easynet told me to format every pc on my network even though i told them i had isolated the virus and got rid of it. After much arguing they restored my internet after a day and half without it. I was told if it happens again i face legal action and will have to pay for a security expert to look at my network :S and i will have to pay the costs :S:S:S,

    5. #4
      dtr44's Avatar
      dtr44 is offline Sky User Member
      Exchange: halfway wshal
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      glasgow
      Posts
      1,022
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sky are wrong to advise people to format their drives

      hi sorry to hear about your problem did u check his pc for spyware /virus and check his email log to see how many emails his account has sent

    6. #5
      dtr44's Avatar
      dtr44 is offline Sky User Member
      Exchange: halfway wshal
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      glasgow
      Posts
      1,022
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sky are wrong to advise people to format their drives

      ps is that victoria park in the background

    7. #6
      Paulst30's Avatar
      Paulst30 is offline Sky User Member
      Exchange: Scotstoun
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Location
      Glasgow
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      Yeah it is Victoria Park

      i check his pc's every week for stuff, he's quite anxious about stuff on his laptop.

    8. #7
      dingdong's Avatar
      dingdong is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      591
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      This is a two pronged issue.

      1) Sky are perfectly correct to disconnect "spamming pcs" if they didn't we would all suffer because sky ip addresses would be blacklisted on the web and your emails would just get dumped by most isps, aside from the massive use of sky network resources just sending out the emails.

      2) An uptodate virus check and confirmation of removal of the offending software is enough to get your connection reinstated - reformatting of hard disks is unneccesary unless the visrus cannot be removed by conventional means. You could also run a few online virus checks as well to make sure your particular checker has not overlooked the offending virus.

      Sky should be a little more undertstanding about this. What happens when or if McAffee fails to catch a new virus and hundreds of pcs get infected until they come up with a block and removal tool - it has happened - will sky then demand hundreds/thousands of people start reformatting?

      Viruses are a pain, but if caught and removed, there is certainly no need to get paranoid about it.

    9. #8
      Paulst30's Avatar
      Paulst30 is offline Sky User Member
      Exchange: Scotstoun
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Location
      Glasgow
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      //agree

      Its not the procedure that has annoyed me, as i am aware that their network and customers has to be protected, however the way they deal with the situation needs to be addressed.

      I sincerely hope that they read these threads because i imagine that theres going to be many others that have experienced this poor advice, and actually took their pc to a technician to get it formatted, when it might not be needed.

    10. #9
      Ciel's Avatar
      Ciel is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Posts
      55
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky are wrong to advise people to format their drives

      You can run all the spyware and anti-virus checks you like but if someone has allowed all sorts of nasty things to run (people do it all the time) then a reconfiguration of many system files or running applications may be seen as being perfectly normal.

      Formatting a drive is very extreme but I'd do nothing less if I thought something got through with my PC or my parents' PC.

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky are wrong to advise people to format their drives

      This is a tricky one. If Sky claim a PC has been compromised, they should be able to provide proof of this. However, it is possible for someone to appear to be sending out emails when they are not. It is a known fact that email addresses can be 'spoofed' and I think this is what may have happened here. If this is the case all the formatting in the world will not do any good. The only thing that will help, is if the address in question is 'black holed'. An examination of the emails headers should indicate where it actually originated, but whether Sky are able to do this, is another question. One of Sky's biggest problems is that they think everyone is a 'newbie' like themselves.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION