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    Still waiting to get active

    This is a discussion on Still waiting to get active within the Sky Broadband help forums, part of the Sky Broadband help and support category; My parents ordered Sky broadband max and recieved the router and a letter informing them the line would be active ...

    1. #1
      drewk1's Avatar
      drewk1 is offline Sky User Member
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      Thumbs down Still waiting to get active

      My parents ordered Sky broadband max and recieved the router and a letter informing them the line would be active on the 18/07/07 but allow upto 3 days after that as things may be busy.

      It is now the 24/07/07 and the line is still not active, despite several calls to Sky.

      Is this the level of service can expect from Sky and if so we may as well cancel now before we ge tied into a 12 month contract.

      Every previous ISP I have used including the notoriously bad NTL was active on the day they quoted.

      Does anyone have any tips on how we can persue Sky and get out line active other than phoning every day to be frustrated by the vague answers we are given?

      Apologies for making my first post a semi rant


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    3. #2
      drewk1's Avatar
      drewk1 is offline Sky User Member
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      Re: Still waiting to get active

      Spoke to Sky last night and they said our order had been flagged
      "returned to frames as engineer did not complete job"

      Anyone have any idea what this means?

    4. #3
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      TSx
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      Re: Still waiting to get active

      Theres a problem in the exchange, it is being managed by OMT/BT and they'll review the situation (probably) weekly...

    5. #4
      iangilf's Avatar
      iangilf is offline Sky User Member
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      Re: Still waiting to get active

      sorry to hear ur mess its a bit like mine im still waiting for the service to go live what exchange are u waiting on ?

    6. #5
      drewk1's Avatar
      drewk1 is offline Sky User Member
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      Re: Still waiting to get active

      Wooot active at last

      No thanks to the numpty at tech support though who tried to talk me through checking my wireless connection when I had already told him several times I could connect to the router ok but there is no internet light on!

      Anyway all up and running now, lets see how it compares to my old VM 20M cable connection

      To answer a previous post in this thread, we are on the Harwich exchange.

     

     

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