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    Reasons for Non Activation??

    This is a discussion on Reasons for Non Activation?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Trying to see why people arent activated.. Im on BT BBand and have the 12th as changeover day. I was ...

    1. #1
      Unregistered ex bt's Avatar
      Unregistered ex bt Guest
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      Reasons for Non Activation??

      Trying to see why people arent activated..

      Im on BT BBand and have the 12th as changeover day. I was out of contract with bt.

      So im seeing of the people who HAVE been activated on sky BB what were you circumstances for changeover?

      I received my letters and router within 3 days and have been told the 12th is when bt will have sorted it and to check the line before then if i want with the sky router.

      So has anyone else moved from BT to SKY and got activated when they were supposed to?

      I havent checked if sky bb is working yet

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    3. #2
      sgperry's Avatar
      sgperry is offline Sky User Member
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      I transferred from PlusNet to Sky last week and have nothing but praise for the way Sky handled it.

      I received my email from Sky in late August, saying I could take up their offer. I opted for the up to 16 meg service, which included free installation. After getting my MAC code from PlusNet, I contacted Sky and we agreed a switch over date of 7th Sept. I then went on holiday until the 6th.

      While I was away, I received various letters from Sky, including one saying "there was a problem with my account". Oh no, I thought - its all gone pear shaped already.

      Anyway, I phoned them on the morning of the 7th and they said that there HAD been a problem with my transfer details but since they didn't hear from me, they gave it to their provisioning team to sort it out for me. I also received a call from the Sky installation engineer at around 8.30 that morning, saying he was on his way.

      My phone line then went dead at around 10.00 am, which is when the switch over must have happened at my exchange, I guess. The engineer arrived at 11.30 (as he said he would) and simply installed a bit of software on one of my computers and switched over my router base, re-using all the cables that my previous (Netgear) router used. He also explained to me how the wireless service worked - though I don't currently use it.

      And I was connected, and have been ever since. My download speed seems to fluctuate from around 7 meg to 13 meg, with fairly constant 700kbps upload speed. I live in inner London, 1.3 km from the exchange.

      It might be worth noting that the Sky software has only been installed on one out of three of the computers on my home network. The others also work fine with Sky without having had it loaded onto them.

      The only problems I have had since switching are that some mornings the connection seems very slow, but this is easily fixed by just switching my router on and off once. I then get good speeds for the rest of the day - unlike with my old ISP, where I used to get on average 6 disconnections a day. (I work form home most days so this was very annoying.)

      So I can't speak highly enough of Sky's broadband service - including both their customer service and the quality of their broadband.

    4. #3
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
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      Welcome to the site Unregistered ex bt

      Please do register as it will make it a lot easier to follow up on any posts you make.

      For a better idea go and read the sticky Activated now then please post info here we are collating all that kind of info to help people understand whats involved from start to finish.

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here



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