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    3 weeks old customer and no connection whatsoever

    This is a discussion on 3 weeks old customer and no connection whatsoever within the Sky Broadband help forums, part of the Sky Broadband help and support category; Dear all, I have been a Sky customer for about 3 weeks now. I purchased the TV, phone and BB ...

    1. #1
      gui's Avatar
      gui
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      Thumbs down 3 weeks old customer and no connection whatsoever

      Dear all,

      I have been a Sky customer for about 3 weeks now.
      I purchased the TV, phone and BB package with MAX BB.
      I bought this package as I wanted Sky BB in the 1st place.

      My line was active on the 7th of July.

      My websmaster and I tried to connect to Sky BB but it didn't work.
      I got nothing whatsoever. no connection.

      I have 2 green lights on my BB box ( wireless light, start light?), 1 green light on the number 1 which is flikering and THE INTERNET ORANGE LIGHT FLICKERS FOR ONLY 2 OR 3 SECONDS then disappears for good...

      No internet orange light = no connection !

      I have called Tech support at least 20 times now over the past 2 weeks to sort it out and I have had so much nonsense from these people now which make me so angry.

      I went through all depts in HOURS of phone calls, they did all the tests, they said my phone line was OKAY but I still can't connect.

      They've sent me another BB box...guess what?
      Still same problem !
      Same green lights coming on and no internet light...no connection at all...

      What can this tech dept sort this out for me ?

      I was on the phone last evening for at least 3 hours and I had some serious ding dongs with some of their team leaders...
      They don't know what they're talking about.
      I am now awaiting for another call from Tech 3 which could take days !
      I had to wait 7 days last time.
      I cannot see them helping me out...
      They're just wasting my time as we went through everything already.

      We tried the lot and did everything the tech depts told us to do.

      I am so disappointed in the whole experience.

      I have ran out of ideas.

      Deep inside my heart I cannot see myself getting what I wanted and paid for which is Sky BB...

      After hours on the phone costing me a fortune, and trying everything here at home to get it sorted I have no more ideas of what to do...

      I would love to get 'THAT CONNECTION and surf the web with Sky BB but I cannot see it happening at the moment, except if one of you guys could help me to sort my problem out as I am losing faith in Sky BIG time.

      Thank God my webmaster told me to stay with Onetel dual band until Sky BB was working , set up and sorted....otherwise I wouldn't have had internet for the last 3 weeks and as I am doing a lot of internet work this would have really made me insane and ballistic ! BUT I am so Angry as I am not getting any service from Sky BB, got treated badly by their staff, and am now paying for 2 network providers which is stupid...

      Please any help would be so much appreciated.
      Thank you in advance ,

      Kind regards,
      Last edited by gui; 21-07-07 at 01:42 AM. Reason: mistake


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: 3 weeks old customer and no connection whatsoever

      have you tried it, BB only, in your master socket? do you use extentions? reading all the stickies in each of the forums has a lot of helpful information as it's more than likely how it's set up at your end. The internet light should flash amber a few times and then go green....
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: 3 weeks old customer and no connection whatsoever

      Have you tried your test socket too?

    5. #4
      gui's Avatar
      gui
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      Re: 3 weeks old customer and no connection whatsoever

      Dear IAmNotTheEnemy & MrStabby,

      Thank you ever so much for your replies.

      Yes, I have tried everything you can think off...master sockets, test sockets etc....

      My broadband box internet light flickers for only 2 to 5 seconds...then NOTHING....no light at all...no connection my friends...

      I still have the green light for the power ? ( circle with small horizontal bar on top), green light for the wireless, flickering green light on number 1...and that's it....

      The i ( internet light) is not on and I can't connect.

      Any more ideas friends?

      Please let me know,

      Thanks a lot,

      Kind regards,

      Gui

     

     

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