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    New to Sky Broadband and can't connect

    This is a discussion on New to Sky Broadband and can't connect within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have just got Sky Broadband but I'm having some trouble connecting to the internet. I am a complete novice ...

    1. #1
      hoohaa's Avatar
      hoohaa is offline Sky User Member
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      New to Sky Broadband and can't connect

      I have just got Sky Broadband but I'm having some trouble connecting to the internet. I am a complete novice about broadband so I would be grateful for any help. The connection to broadband seems to be fine as all the lights that should light up on the router are ok. I have been through the troubleshooting section and have ticked them all off except for two things which hopefully
      are what the problem is.

      The first one is where it says to check that your Local Area Connection is enabled and configured correctly. Unfortunately the guide is based around Windows XP and I have Windows 2000 but I think I have found my version of it. It tells you to go to the Network Connections window and Right Click on the Local Area Connection icon. I have gone to the Network and Dial-up connections box but I don't have a Local Area Connection icon. All I have is a Make a new connection icon and that's where I get stuck on that one.

      The other thing is where is says to switch the Sky wireless router to WEP encryption. It says to enter 192.168.0.1 in the address bar in your web browser and hit ‘Return’ but when I do this it says that it can't make a connection.

      Apart from that, I have no idea what's wrong. If anyone can help I'd be most grateful.


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    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
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      Re: New to Sky Broadband and can't connect

      Hi

      Do you know if you have a network card in your PC?




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    4. #3
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: New to Sky Broadband and can't connect

      How are you connecting to the router, via wires or wirlessly ?

     

     

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