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    connection problems, help me.....please !!

    This is a discussion on connection problems, help me.....please !! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ive only been with $kyBB for a week and i lose connection every day, sometimes i can reconnect it strraight ...

    1. #1
      horseflaps's Avatar
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      Unhappy connection problems, help me.....please !!

      Ive only been with $kyBB for a week and i lose connection every day, sometimes i can reconnect it strraight away manually, sometimes i need to reboot or even wait a while.
      Ive called tech support, they ask the most ridiculous questions. I explained my problem to one of the guys today, he aked me if its possible to access the internet while I'm not connected

      Also....I'm on mid (up to 8Mb) but only getting less that 1.

      I dont know what exchange im on but im in liverpool, my stats are below, can someone please me help?

      usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 17.2 14.0
      Attn(dB): 22.0 14.5
      Pwr(dBm): 17.7 0.8
      Max(Kbps): 11840 1248
      Rate (Kbps): 8096 416
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 14
      M: 1 16
      T: 1 1
      R: 12 16
      S: 1.0470 17.0666
      L: 2040 120
      D: 64 8
      Counters
      SF: 87099 87097
      SFErr: 0 0
      RS: 11845532 370162
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 28275904 0
      Data Cells: 5236 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 21 0
      Total time = 25 min 8 sec
      SF = 87099
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 25 min 8 sec
      SF = 87099
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 10 min 8 sec
      SF = 35757
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 51342
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0


      Thanky
      Last edited by Saturday; 20-07-07 at 12:11 AM. Reason: Removed insult


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: connection problems, help me.....please !!

      there is nothing visibly wrong with those stats - are you using wireless?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: connection problems, help me.....please !!

      Quote Originally Posted by IAmNotTheEnemy View Post
      there is nothing visibly wrong with those stats - are you using wireless?

      yes i'm wireless.

      just done a speed test on namesco
      Results -1600kbps download , 354kbps upload

    5. #4
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      Re: connection problems, help me.....please !!

      try it wired and see what happens....chances are its a wireless issue
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: connection problems, help me.....please !!

      Turn uPNP off in the router menu, also could try running TCP optimizer, you will find a link in the first post on this thread. Optimising your Broadband Connection

    7. #6
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      Re: connection problems, help me.....please !!

      thanks guys, i will try these later when home from work.

    8. #7
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      Re: connection problems, help me.....please !!

      tried these and its no better.

      Ive since called $ky and cancelled BB, prob go back to virgin. We were with them for about 3 years in our old house and not once had a problem.


      Many thanks for your help guys

    9. #8
      IWasNotTheEnemy's Avatar
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      Re: connection problems, help me.....please !!

      it'll defo be something at ur end - those stats had absolutely nothing wrong with them
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: connection problems, help me.....please !!

      when i called to cancel, the women seemed to know all about the problems ive been having and was suggesting ways to fix it.
      I had spoken to their tech support only 10 mins before who said they dont know how to fix it. Only when I wanted to cancel did they actually try and fix the problem, I dont want to be relying on this type of service.
      There were various other issues with my laptop and dload speeds that annoyed me too.

    11. #10
      IWasNotTheEnemy's Avatar
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      Re: connection problems, help me.....please !!

      well, issues with the laptop are nothing to do ith us - could very well be that that's causing the problems!!

      have you tried the speed test in my sig to see what transfer rate you get? anything about 800kbps+ is normal...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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