Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    Connection problems and drop outs

    This is a discussion on Connection problems and drop outs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, a little over 3 months ago I moved over to Sky from BT . Since doing that, I've had ...

    1. #1
      steve10's Avatar
      steve10 is offline Sky User Member
      Exchange: Nuneaton
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Location
      Nuneaton, Warwickshire
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Angry Connection problems and drop outs

      Hi,

      a little over 3 months ago I moved over to Sky from BT. Since doing that, I've had nothing but problems with the SKY BB Service. Firstly, the connection continually drops out and often won't allow me to re-connect. When I call SKY for them to take me through all the standard stuff to reset the router etc, checking I have an IP address and the only thing to ever work is when I click on the SKY TEST button in the router Status page.

      What I can't understand is why I never ever had a connection problem with BT. When I was with BT my connection speed was 1mb and moving to SKY afforded me up to 6.5mb which is also what BT offered before I switched. Now when I want to go back to BT they're telling me they can only offer up to 3.5mb off this exchange, yet when I check my current stats, my downstream connection is 4867kbps! Go figure?

      Why then, can I get a higher connection speed with SKY but not with BT? Surely its the same line? Secondly why does this dastardly service keep dropping out? Never had a case of line drop out with BT and if I go back with them on a wireless router will I have the same problems?

      Finally, since the switch, I know my download speed has increased because the stats tell me its improved, but sometimes the time it takes to load pages etc when surfing, the speed seems slower than when I was on a slower speed with BT. How can that be?

      Connection Speed 4864 kbps
      Line Attenuation 51.0 db
      Noise Margin 9.5 db

      Any advice would be gratefully received.
      Many thanks
      Steve
      Last edited by steve10; 16-07-07 at 01:48 AM. Reason: Forgot to say thank you & sign off!


    2. Advertisement
    3. #2
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,188
      Thanks
      18
      Thanked 56 Times in 52 Posts

      Re: Connection problems and drop outs

      Steve, use this utillity and post your stats on here:

      Sky Netgear DG834GT utility version 0.4

      Click on the button for "detailed modem statistics".

    4. #3
      Koala5's Avatar
      Koala5 is offline Sky User Member
      Exchange: Dunstable
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Nov 2006
      Posts
      1,894
      Thanks
      9
      Thanked 30 Times in 30 Posts

      Re: Connection problems and drop outs

      My previous 2mb BT connection was fine, then when I went to Sky 8mb I had the same as you, continuous drop outs etc etc, turned out my dodgy telephone extention wiring didn't like the faster speeds. As above post your stats and we will take a look.

    5. #4
      steve10's Avatar
      steve10 is offline Sky User Member
      Exchange: Nuneaton
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Location
      Nuneaton, Warwickshire
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection problems and drop outs

      Hi,

      I have used the link provided and clicked on the "detailed modem statistics" button. It pulled up another page that read:

      Usage: ping [OPTION]... host

      It then asks you to download the netgear.cfg file but my PC doesn't recognise the file. Auto searching through the internet directs you to dynsite where you have to pay a subscription charge to download a patch that changes your IP address etc etc.

      Help!!!

    6. #5
      Cube623's Avatar
      Cube623 is offline Sky User Member
      Exchange: Pelsall (CMPEL)
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jul 2007
      Location
      Pelsall
      Posts
      97
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection problems and drop outs

      Quote Originally Posted by steve10 View Post
      Hi,

      I have used the link provided and clicked on the "detailed modem statistics" button. It pulled up another page that read:

      Usage: ping [OPTION]... host

      It then asks you to download the netgear.cfg file but my PC doesn't recognise the file. Auto searching through the internet directs you to dynsite where you have to pay a subscription charge to download a patch that changes your IP address etc etc.

      Help!!!
      open it in wordpad. Then paste the contents of the file to us
      Cannot Understand Basic English 623

    7. #6
      Tezcatlipoca's Avatar
      Tezcatlipoca is offline Sky User Moderator
      Exchange: Cambridge (EACAM)
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Location
      Cambridge
      Posts
      855
      Thanks
      13
      Thanked 7 Times in 7 Posts

    8. #7
      steve10's Avatar
      steve10 is offline Sky User Member
      Exchange: Nuneaton
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Location
      Nuneaton, Warwickshire
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection problems and drop outs

      This is the detail:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5888 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.4 14.0
      Attn(dB): 51.0 31.5
      Pwr(dBm): 19.8 2.2
      Max(Kbps): 6496 1056
      Rate (Kbps): 5888 416
      G.dmt framing
      K: 185(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 185 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0860 17.0666
      L: 1488 120
      D: 64 8
      Counters
      SF: 884172 884170
      SFErr: 58900 44
      RS: 60123734 3757722
      RSCorr: 55159056 1150
      RSUnCorr: 467044 0

      HEC: 55245 34
      OCD: 68 0
      LCD: 2 0
      Total Cells: 208223984 0
      Data Cells: 1686713 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1820 0
      SES: 1193 0
      UAS: 31 0
      Total time = 4 hours 11 min 13 sec
      SF = 884172
      CRC = 58900
      LOS = 336
      LOF = 0
      ES = 1820
      Latest 1 day time = 4 hours 11 min 13 sec
      SF = 884172
      CRC = 58900
      LOS = 336
      LOF = 0
      ES = 1820
      Latest 15 minutes time = 11 min 13 sec
      SF = 39639
      CRC = 29771
      LOS = 4
      LOF = 0
      ES = 622
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 23889
      LOS = 9
      LOF = 0
      ES = 747
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 4285
      LOS = 4
      LOF = 0
      ES = 225
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 5
      LOS = 4
      LOF = 0
      ES = 10
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 6
      LOS = 5
      LOF = 0
      ES = 6

    9. #8
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Connection problems and drop outs

      u have an awful lot of errors forming which'll be the cause of the drop outs? are you using an extention lead? if so, try running the router in the master/test socket and see what happens....
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      Koala5's Avatar
      Koala5 is offline Sky User Member
      Exchange: Dunstable
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Nov 2006
      Posts
      1,894
      Thanks
      9
      Thanked 30 Times in 30 Posts

      Re: Connection problems and drop outs

      Yep as suspected you have a very very high level of line "CRC" errors.

      Latest 15 minutes time = 11 min 13 sec
      SF = 39639
      CRC = 29771
      LOS = 4
      LOF = 0
      ES = 622

      As a rough rule of thumb CRC errors should be 0.1% or less of SF "superframes" transmitted, above you are showing 75% errors.
      First thing to is plug the router into your test socket which is hidden behind the face plate of your master socket assuming it is an NTE5, reset the router then run for a few hours and extract the stats again. If the errors drop you have internal wiring issues, if not then it is likely to be the line.

    11. #10
      steve10's Avatar
      steve10 is offline Sky User Member
      Exchange: Nuneaton
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Location
      Nuneaton, Warwickshire
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection problems and drop outs

      Ok. thanks for your help. I will try it and post back if no luck.
      cheers
      Ste.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION