Connection problems and drop outs

[steve10]

Hi,

a little over 3 months ago I moved over to Sky from BT. Since doing that, I've had nothing but problems with the SKY BB Service. Firstly, the connection continually drops out and often won't allow me to re-connect. When I call SKY for them to take me through all the standard stuff to reset the router etc, checking I have an IP address and the only thing to ever work is when I click on the SKY TEST button in the router Status page.

What I can't understand is why I never ever had a connection problem with BT. When I was with BT my connection speed was 1mb and moving to SKY afforded me up to 6.5mb which is also what BT offered before I switched. Now when I want to go back to BT they're telling me they can only offer up to 3.5mb off this exchange, yet when I check my current stats, my downstream connection is 4867kbps! Go figure?

Why then, can I get a higher connection speed with SKY but not with BT? Surely its the same line? Secondly why does this dastardly service keep dropping out? Never had a case of line drop out with BT and if I go back with them on a wireless router will I have the same problems?

Finally, since the switch, I know my download speed has increased because the stats tell me its improved, but sometimes the time it takes to load pages etc when surfing, the speed seems slower than when I was on a slower speed with BT. How can that be?

Connection Speed 4864 kbps
Line Attenuation 51.0 db
Noise Margin 9.5 db

Any advice would be gratefully received.
Many thanks
Steve

[Alan b]

Steve, use this utillity and post your stats on here:

Sky Netgear DG834GT utility version 0.4

Click on the button for "detailed modem statistics".

[Koala5]

My previous 2mb BT connection was fine, then when I went to Sky 8mb I had the same as you, continuous drop outs etc etc, turned out my dodgy telephone extention wiring didn't like the faster speeds. As above post your stats and we will take a look.

[steve10]

Hi,

I have used the link provided and clicked on the "detailed modem statistics" button. It pulled up another page that read:

Usage: ping [OPTION]... host

It then asks you to download the netgear.cfg file but my PC doesn't recognise the file. Auto searching through the internet directs you to dynsite where you have to pay a subscription charge to download a patch that changes your IP address etc etc.

Help!!!

[Cube623]

Originally Posted by steve10

Hi,

I have used the link provided and clicked on the "detailed modem statistics" button. It pulled up another page that read:

Usage: ping [OPTION]... host

It then asks you to download the netgear.cfg file but my PC doesn't recognise the file. Auto searching through the internet directs you to dynsite where you have to pay a subscription charge to download a patch that changes your IP address etc etc.

Help!!!

open it in wordpad. Then paste the contents of the file to us

[Tezcatlipoca]

Have a read of these:

http://www.skyuser.co.uk/forum/view-common.html

http://www.skyuser.co.uk/forum/speed...explained.html

[steve10]

This is the detail:

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5888 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 8.4 14.0
Attn(dB): 51.0 31.5
Pwr(dBm): 19.8 2.2
Max(Kbps): 6496 1056
Rate (Kbps): 5888 416
G.dmt framing
K: 185(0) 14
R: 16 16
S: 1 16
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 185 14
M: 1 16
T: 1 1
R: 16 16
S: 1.0860 17.0666
L: 1488 120
D: 64 8
Counters
SF: 884172 884170
SFErr: 58900 44
RS: 60123734 3757722
RSCorr: 55159056 1150
RSUnCorr: 467044 0

HEC: 55245 34
OCD: 68 0
LCD: 2 0
Total Cells: 208223984 0
Data Cells: 1686713 0
Drop Cells: 0
Bit Errors: 0 0

ES: 1820 0
SES: 1193 0
UAS: 31 0
Total time = 4 hours 11 min 13 sec
SF = 884172
CRC = 58900
LOS = 336
LOF = 0
ES = 1820
Latest 1 day time = 4 hours 11 min 13 sec
SF = 884172
CRC = 58900
LOS = 336
LOF = 0
ES = 1820
Latest 15 minutes time = 11 min 13 sec
SF = 39639
CRC = 29771
LOS = 4
LOF = 0
ES = 622
Previous 15 minutes time = 15 min 0 sec
SF = 52930
CRC = 23889
LOS = 9
LOF = 0
ES = 747
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52931
CRC = 4285
LOS = 4
LOF = 0
ES = 225
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 5
LOS = 4
LOF = 0
ES = 10
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 6
LOS = 5
LOF = 0
ES = 6

[IAmNotTheEnemy]

u have an awful lot of errors forming which'll be the cause of the drop outs? are you using an extention lead? if so, try running the router in the master/test socket and see what happens....